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A retailer is looking to evaluate its customer service. Management has determined that if the retailer wants to stay competitive, then it will have to

A retailer is looking to evaluate its customer service. Management has determined that if the retailer wants to stay competitive, then it will have to have at least a 90% satisfaction rate among its customers. Management will take corrective actions if the satisfaction rate falls below 90%. A survey of 1,150 customers showed that 1,028 were satisfied with their customer service.

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