Question
A servqual questionnaire was used to measure the quality of a restaurant. Give descriptive recommendations on how to close the gaps of the servqual findings
A servqual questionnaire was used to measure the quality of a restaurant. Give descriptive recommendations on how to close the gaps of the servqual findings if the average weighted and unweighted scores were in the negatives
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Essentials of strategic management
Authors: Charles w. l. hill, Gareth r. Jones
3rd Edition
1111525196, 978-1111525194
