1. A SIPOC impact matrix anticipate effects of potential failure modes on the value chain. True or False?
2. Stakeholders who resist change should be dismissed because any pushback is negative in the Improve Phase of a project. True or False?
3. In a Kaizen event, the team should focuses on a specific intervention or group of interventions and execute the change it within a week instead of trying to generate innovative, revolutionary change. True or False?
4. Which of the following statements about the 6S technique is INCORRECT? A. 6S can reduce the frustrations associated with looking for needed items B. 6S can be used to organize and maintain an orderly work place C. The Standardize step in 6S is to find a place for all needed items and ensure that everything is put in its place. D. A red tag system can be used at the Sort phase of 6S.
5. Which of the following is NOT a process measure? A. Nurse to patient ratio B.Wait time in the Emergency Department C. 30-day readmission rate D.physician evaluation and management time per visit.
6. In the last few years, hospital industry sees a large number of layoffs. For example, in the first half of 2014, 91 hospitals laid off hundreds ofLinks to an external site. health care workers. When a hospital has to restructure departments and cut labor costs, the leadership should NOT A. understand who will be involved and how their work lives will be affected B.get the departments and people involved in the process of change C. keep the change a secret until the last minute to minimize the negative effects of the change D. make clear what the change is and why it is needed