A standard diagram in Lucidchart has four swimlanes. You may have to add or remove lanes by

right clicking on a lane or by using Advanced Options:

Swim Lane

Layout DataOrder

Advanced Options

Lanes

Orientation

You can make the available space bigger by moving the borders of the swimlanes or the

background grid.

Process Description

Ava, a customer, walks into a bank and approaches Steve, the bank teller. Ava presents a check

for cashing. Steve scans the check, verifies Ava's ID$,$ and checks her account status in the

system. If the amount is less than $$1500$ then Steve asks Ava to sign for it on the POS device on

the counter. Next he asks in what denomination Ava would like the amount. Ava states her

preference. Steve records both transactions $($check deposit and cash disbursal$)$ and hands the

money to Ava. Ava receives the money and leaves the bank.

If the sum is $$1500$ or higher, Steve requires the approval of the bank manager. Steve then sends

an approval request to the bank manager's office via the internal system.

Ananya, the bank manager receives the notification and checks the transaction details. Ananya

either approves or denies the request. Steve informs the customer of the decision. If the cash

payment has been denied then Steve deposits the check into the account and Ava leaves.

If the cashing is approved, then Steve asks Ava to sign for it on the POS device on the counter.

Next he asks in what denomination Ava would like the amount. Ava states her preference. Steve

records both transactions $($check deposit and cash disbursal$)$ and hands the money to Ava. Ava

receives the money and leaves the bank.