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A study has determined that 6 0 % of the customers for MTTax simply require an EZ tax form . A new system was designed

A study has determined that 60% of the customers for MTTax simply require an EZ tax form . A new system was designed which separates the process into two areas , one for routine EZ tax forms and another for all " other " tax forms . The registration process takes 25 of an hour The receptionist assigns customers to either an EZ form tax consultant or a tax consultant who handles all other types of tax returns . On average it takes a tax consultant .5 of an hour to complete an EZ tax form and on average it takes a tax consultant 2.5 hours to complete all the other types of tax forms .

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