A summary of strategic goals 2. An overview of the concept of performance management system (research-based) 3. Which key performance criteria/requirements emerge from or are related to the strategic goals? 4. A process of HOW the managers can develop KPIs for their workers (explain with use of examples) 5. Example of Key Performance Indicators (KPIs) for at least two of the employee types 6. An outline of an overall performance management process in a step-by-step format (i.e. what and how it happens) 7. A process to identify performance gaps (e.g. strategy or tools) 8. A process to address the performance gaps (e.g. steps to be taken) 9. Key/likely stakeholders in implementing the plan 10. Key legislative/regulatory requirements that impact of performance management of employees