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A supply market analysis of outsourced call center services that u.s. call centers are facing increasing competition from the emerging call center industry in india

A supply market analysis of outsourced call center services that u.s. call centers are facing increasing competition from the emerging call center industry in india a situation that has implications for market prices. This scenario is an example of which of Porters Five Forces.

choices

buyer bargain power

supplier bargain power

pressure from substitute

threat of new entrants

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