A survey of 2645 consumers by DDB Needham Worldwide of Chicago for public relations agency Porter/Novelli showed that how a company handles a crisis when at fault is one of the top influences in consumer buying decisions,with 73% claiming it is an influence. Quality of product was the number one influence, with 96% of consumers stating that quality influences their buying decisions. How a company handles complaints was number two, with 85% of consumers reporting it as an influence in their buying decisions. Suppose a random sample of1,100consumers is taken and each is asked which of these three factors influence their buying decisions.

Appendix A Statistical Tables

a.What is the probability that more than820consumers claim that how a company handles a crisis when at fault is an influence in their buying decisions?

b.What is the probability that fewer than1,030consumers claim that quality of product is an influence in their buying decisions?

c.What is the probability that between82% and84% of consumers claim that how a company handles complaints is an influence in their buying decisions?