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A Talent Acquisition Professional is looking for an effective way to assess the personality traits and characteristics of job applicants for a customer service role

A Talent Acquisition Professional is looking for an effective way to assess the personality traits and characteristics of job applicants for a customer service role in a customer contact center. They want a tool that allows candidates to provide self-assessments of their traits and preferences. Which of the following assessment methods would be most suitable for this purpose?
a.
Structured behavioral interview
b.
Situational judgment test
c.
Reference check
d.
Self-report inventory (SRI)

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