a. The market is highly competitive. You will be one store of many. b. The customer base is trendy. You and your staff are going to have to be very informed about home fashion trends. c. The labor market is tight. You are going to have to compete to get employees, and work hard to keep them. d. Cash is tight; you can't afford a lot of employees. Which of the following statements is most accurate? Because of the need to control turnover, your store will have an elaborate chain of command. Because the customer base is trend conscious, you will use formalization to ensure you are on top of the latest styles. Because of the need to keep turnover down, you will have a wide span of control, and give employees a lot more authority. None of the above is correct. Page 14 of 25 Which of the following statements about span of control is true? A very wide span of control typically equates to low performance. The optimum span of control is 6-10 direct reports, regardless of the situation. Span of control reflects where decisions are formally made in organizations. A very narrow span of control typically equates to high performance