Question
A tool, technique, that can help a service gauge its quality level at touch points with its customers can provide great insight for management.It can
A tool, technique, that can help a service gauge its quality level at touch points with its customers can provide great insight for management.It can identify where service can be improved and where it is done well.This tool, technique is called?
Group of answer choices
Pull model
Gap model
Inseparability model
Process model
Mobo model
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Business Research Methods
Authors: Donald R. Cooper, Pamela S. Schindler
12th edition
9780077774431, 0073521507, 77774434, 978-0073521503
