A training manager wants to see if the average customer satisfaction rating of nurses who attended an active listening training is different from the average customer satisfaction rating of all nurses in the hospital. 1. Formulate a null hypothesis 2. Formulate a directional alternative hypothesis 3. Formulate a non-directional alternative hypothesis 4. Should she run a one-tailed or two-tailed test? 5. Describe what committing a Type I error means for this scenario