a) Using the Jungian and Myers Briggs Personality Types model presented as Exhibit 2.5 on page 44 of your text , analyze Susan Sheppard and Alexandra Woodward as individuals , as best you can , from observing how they act /interact and the information provided in these instructions . Use the information presented and observation of their interaction as well as your own interpretation of the dynamic as evidence to support your analysis of the two women b) Using theories related to emotional labour and emotional intelligence , analyze the interaction between the two individuals presented on the video . Using the Dimensions of Emotional Intelligence model on page 104 (Exhibit 4.3 ), analyze both Susan and Alexandra c) Describe the effect on employee motivation that the behavior of Alexandra Woodword is likely to have on the other employees at Word -Of-Mouth Marketing group , and come up with an action plan for dealing with Alexandra that is fair and respectful to all parties , and will (hopefully ) restore the other employees ' sense of motivation d) Both Susan Sheppard and Alexandra Woodward have power within the organization. Sources of power include legitimate , reward , coercive , expert , and referent . For each type of power , explain why Susan and Alexandra do or do not possess it