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A water utility company provides drinking water to residents and businesses in a city of one million inhabitants, as well as wastewater treatment services to

A water utility company provides drinking water to residents and businesses in a city of one million inhabitants, as well as wastewater treatment services to the city council. Which processes are likely to be core processes of this company? a) Bill-to-cash b) Procure-to-pay c) Issue-to-resolution d) Infrastructure inspection 27) In a process-oriented organization, who is directly accountable for the poor performance of a process? a) The process participants b) The executive management team c) The process owner d) The process analyst 28) A quality engineer wants to compare pistons from two suppliers. The engineer measures the lengths of a random sample of 100 pistons from each of the suppliers (A and B). A box plot of the results is found below. Which of the following statements is NOT correct? a) There are no statistical differences between suppliers. b) There are no practical differences between suppliers. c) Supplier A would be a better supplier. d) Both Supplier A and B exhibit a normal distribution.

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