( a ) What are the four key perspectives in the balanced scorecard ( BSC ) ?...
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Question:
a What are the four key perspectives in the balanced scorecard BSC Develop a strategy
map showing the causeandeffect linkages among the four perspectives.
bFor each of the four perspectives in the balanced scorecard BSC identify two
examples of performance measures.
c Differentiate between lead and lag indicators in the balanced scorecard BSC Choose
one perspective and provide one example of lead indicator and one example of lag
indicator.
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