(a) What is Taylorism? When should firms adopt Taylorist techniques? When should they adopt continuous improvement techniques? What types of workers should a firm recruit when it takes more of a Tayloristic approach? A continuous improvement approach?

(b) What are examples of organizations that have extreme pressures for use of specific dispersed knowledge, coordination, or low error rates? What methods have they used to solve these organizational problems?

(c) Some firms use 360-degree evaluations. Under this system, the firm asks a manager's subordinates, colleagues, and customers for feedback on the manager's performance. What advantages do you see to such a system? Do you see any disadvantages? What other policies might make such an approach less prone to the problems that you see? What kind of culture would be necessary for such appraisals to work?