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a) What is the difference between substantive conflict and affective conflict? b) Why is mediation important in the workplace? c) If you try to resolve

a) What is the difference between substantive conflict and affective conflict?

b) Why is mediation important in the workplace?

c) If you try to resolve a workplace conflict between two subordinates, which type of resolution method would you use (workplace mediation or adjudication) and why?

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