a) Why would a company wish to undertake process management? Explain the advantages and disadvantages of using process management. [4 pts] b) What are models? Why would a company want to use models to facilitate the decision making process? [4 pts] c) What are queuing techniques? [4 pts] d) Define 3 queuing techniques [4 pts] e) Explain how companies can effectively utilize queuing techniques. Give examples. [4 pts]