(a) You have been preparing materials on the topic: Good Sociological Practices and you intend to share this information but you are not sure how. Would you rather; (i) Deliver an oral presentation to an outside audience, (ii) Be interviewed for a news story, or Make a presentation to a departmental meeting? Explain why? (3 marks) (b) Explain how the communication skills differ among the situations in (a) above? (2 marks) (c) How might the audience's attitude affect the amount of audience interaction during or after a presentation? Explain your answer. (3 marks) (d) (i) From the speaker's perspective, what are the advantages and disadvantages of responding to questions from the audience throughout an oral presentation, rather than just afterward? (4 marks) (ii) From the listener's perspective, which approach would you prefer and why? (4 marks) (e) Briefly explain how the delivery method of impromptu speaking differ from the delivery method of speaking from notes. (4-marks) [Total 20 marks] SITUATION You recently received some money from an insurance policy and decided to purchase a new colour television-set with remote control. Having paid cash for a modem set, the store delivered the TV to you yesterday. When you inspected the TV you were very disappointed to find several marks on the outer casing. When you telephoned the store the assistant was quite abrupt and told you that this was the last of this particular model and the new model was quite a lot more expensive. You cannot afford this. TASK Write a complaint letter to Better-buys Electrical Goods (make up a suitable address and state what action you expect to be taken. (20 marks)