A19. What should you do after actions to resolve a conflict situation have been implemented? (a) Follow up with all parties involved to ensure the conflict is resolved and they:r are satisfied with the outcome. (o) Keep monitoring the situation for at least six months to ensure that it does not flare up again and disrupt the workplace or customers. (c) Evaluate the outcomes of the strategies used and monitor the legal implications in case the situation arises again. (d) It is impossible to predict when conflict will occur