Aa A PEEE 21 P.A AaBbCcDd AaBbCcDd AaBbceDd AaBbc AaBbccc AaB 1 List Para... 1 No Spac... Heading 1 Heading 2 1 Normal re Title Paragraph 1.1 Styles 1.2...3... 4.5....6 Edit 7 41. is defined as the field that deals with processes for creating, communicating, and delivering value to customers and improving customer relationships. A. Public relations B. Customer service C. Marketing D. Customer relations E. Advertising 42. Using__pricing, a company initially charges a low price, both to discourage competition and to grab a sizeable share of the market. A. sales B. penetration C. flexible D. skimming E. bidding 43. is the exchange of information from a sender to a receiver. A. Texting B. Communication C. Teamwork D. Sales techniques E. Email 44. is the most prevalent form of promotion A. Personal selling B. Sales publicity C. Advertising D. Publicity E. None of the above D.FO w OBI HE Styles Editing 4.5 45. About 80% of top executives say that learning to done in the workplace. is the most important skill in getting things A. speak clearly B. answer emails promptly C. filter out distractions D. listen F. None of the above 46. The more an organization becomes, the more likely it will be to encounter O A. divisionalized/functional barriers B. culturally diverse/functional barriers C. functional/cultural barriers D. team-driven/internal communication problems E profitable/fraud 47. What are the steps identified by Dale Carnegie that you should follow to create and deliver a successful presentation? Fas 9 DELL 411 AaBbCcDd AaBbCcDd AaBbCcDd AaBbci AaBbcc AaB 1 Normal 1 List Para... 1 No Spac... Heading 1 Heading 2 Title e Final che Rep Sele Paragraph 1 2 Styles 1.3.4 56 Editin 47. What are the steps identified by Dale Carnegie that you should follow to create and deliver a successful presentation? A. prepare, present B. prepare, practice, present C. plan, prepare, practice, present D. practice, present E. plan, prepare, practice, present, post-critique 48. are important because they report to top-level managers while overseeing the activities of first-line managers. A. Foremen B. Mid-level managers C. Supervisors D. Group leaders E. Entry-level managers 49. Long-range planning that establishes an overall course of action for the company is generally called: A. contingency B. tactical C. crisis D. goals E. strategic 50. Gathering relevant data that will shed light on a problem depends on skills. A. problem-solving B. technical C. time management D. interpersonal E. communication Focus w Bi