ABC Cleaning company is St. Johns premier cleaning service for homes and rentals. Recently, they have experienced dramatic growth of demand for their services. Now, the CEO wants to develop in-house software to automate the administrative side of their business (scheduling, payment, task management, etc.) to streamline their operations. The development team has asked you for a document that shows what needs to be automated. Here is the process: The process starts with a request from the client, a job order is then created by the customer service representative (CSR). The CSR adds necessary information about the client in the job order form. The service manager schedules a date and time for cleaning after reviewing the job order. After this a cleaner is chosen based on the availability and size of the house. If request involves the yard cleaning, different staff members (gardener) will accompany the cleaner on the same day. The team reaches the site, and the process is conducted as per standard procedure. They will then request a client feedback form, and payment right away in the place. Upon completion of the job, the team submits the copy of cash receipt to the accounts department. The accounts manager records the transaction and completes the job order process (A). Meanwhile, CSR checks the feedback for any possible discounts, or refunds (B). If they decide to refund money, CSR calls/texts the customer and transfer the money back. There is no order between CSR feedback (B) check and account manager confirmation on the payment (A), and they could happen simultaneously.

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