ABC Company in southwest UK manufactures leather lacing and kits. It consists of 5 Leather Factory stores of, which three are located in the UK and others are located in Europe. Recently the overall demand for its products has declined. Therefore, intermediate-term attempts to control costs have centered on forecasting demand and reducing inventory costs. To help ABC Company better manage its resources and more effectively respond to demand, management team is considering ways to improve its planning process by finding demand/inventory management methods that can reasonably predict demand six to eight weeks into the future, and establishing procedures for managing inventory costs.
The ABC company are updating their quality procedures and have asked you to suggest a plan for how they can improve current TQM approaches (they are ISO9001 certificated). What processes would you ask the company to put in place that improves Quality performance, while maintaining their certification?