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ABC, Inc., is a large electronics manufacturer. The company is considering to change their customer service from a phone-based model, to an online chat system.

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ABC, Inc., is a large electronics manufacturer. The company is considering to change their customer service from a phone-based model, to an online chat system. The change is proposed by Chad, a recent hire and newly minted MBA, who says: "4 of the 5 companies in our sector that had the most growth over the last few years have made that change. Clearly, this is a successful strategy." What is the problem with Chad's reasoning He is making an argument from popularity. He is making an argument from tradition. He may be subject to the survivor bias. There is no

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