ABC Logistics is a mid

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sized Jamaican company specializing in warehousing and distribution services for various clients. The company operates several warehouses across the island, managing inventory for clients ranging from small businesses to multinational corporations. One of their key warehouses, located in a busy industrial area, has been experiencing challenges in optimizing its operations.

The Warehouse Manager, Sarah, is tasked with improving the efficiency and productivity of the warehouse operations. Despite implementing new technologies and process improvements, Sarah notices a decline in overall performance and employee morale. The warehouse staff, comprised of both permanent employees, temporary workers and expatriates, seem disengaged and unmotivated. Productivity levels are below expectations, leading to delays in order fulfilment and increased customer complaints.

b$.$ Discuss five $(5)$ possible interventions that Sarah can use to improve emotional awareness, communication, and conflict resolution among warehouse staff in an effort to enhance the overall work environment and improve productivity levels.