ABC) provides contract cleaning services to corporate customers, shopping malls, hospitals and hotels, etc. Customer sends a request for services (paper document) to the sales department of WLCC. The sales clerk enters the service request data to a Contract File (a computer database file) using a computer. The computer automatically generates two copies of contracts based on the Contract File. Copy 1 is given to the customer. Copy 2 is file in the sales department in a paper file organized by contract number. The customer services request is filed in another paper file organized by request date in the sales department.

At the month end, the accounting clerk receives a Report of Hours Worked (paper document) from the Operations office. The accounting clerk enters the hours worked on different service contracts into the Hours Worked data file (a computer database file) using a computer. The computer automatically generates monthly statements and a Contracts Not Billed report using the data from the Contract File and the Hours Worked file. The monthly statements are sent to the customers and the Contracts Not Billed report is sent to the chief operating officer. The Report of Hours Worked is filed in a file cabinet organized by date in the accounting department.

Required:

Prepare a document flowchart to document the sales process at abc. Please refer to the flowchart template for the areas of responsibility (columns) and first few symbols which have been prepared for you.