About 18 months ago, Jess Johnson was appointed to direct a newly authorized and funded unit in the state's Department of Human Services (DHS). Shortly there after, she interviewed and hired six new employees to staff the unit. The name of the unit is Service Outreach for Seniors (SOS). Its purpose is to coordinate ser vices for the vulnerable elderly. This is Jess's first supervisory position. Susan Jones and Bob Martin were two of the new employees Jess hired. Initially, both were very productive, enthusiastic, and industrious. Bob had taken the initia tive to work closely with several prominent private service providers to ensure their cooperation and involvement in the new program. Susan had done a terrific