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Abraham encourages customers at his deli to fill out comment cards. He personally responds to any complaint and makes a point of rewarding employees who
Abraham encourages customers at his deli to fill out comment cards. He personally responds to any complaint and makes a point of rewarding employees who provide excellent customer service. Abraham is demonstrating a focus on Blank______ as a means to retain customers. Multiple choice question. churn rate customer satisfaction relationship-rating points process improvement
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