ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations What could be included in a clients treatment plan Describe what a treatment plan is List three (3) changes to skin over lifetime List four (4) factors that may affect health of skin When a skin analysis is conducted, what sorts of conditions is the skin assessed for List three (3) skin types All skin types require the same type of treatment plan True False Describe what combination skin may consist of Identify what a contraindication to facial treatment is When assessing clients skin, what contra indications or precautions may be present List three (3) common disorders that can be treated with scope of practice if required Sun damage can occur whenever the Skin is dehydrated Skin gets old You have a trip to the beach Skin is exposed to the sun Medical history should always be checked before performing any treatment on a new client What should medical history of a client include Clients with sensitive skin are more likely to have a reaction after a facial treatment due to medication they are taking True False List the steps to performing a facial 1 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations Inflamed skin conditions include Acne, dry and dull Clogged pores and sun damage Acne, roseacea and eczema Combination skin List three (3) common side effects of having a facial treatment What are the benefits of a facial treatment The standard recommendation is that the clients have a professional facial about every 4 6 months True False List areas of the treatment plan that may need to be modified or updated on a regular basis What materials and equipment should be prepared in the treatment are prior to a client arriving Within each State and Territory, there is a set of health and hygiene regulations that apply to anyone operating in the personal services industry True False List four (4) items that are essential to be able to perform a Facial Treatment Before commencing treatment on a client it is important to prepare the work area by Restocking days supplies Positioning your chair and work couch to a suitable height Reapplying your makeup Cleaning down walls and benches Describe ways you could minimise energy wastage in the workplace Water can be saved by leaving the tap running when performing facial treatments and turning it off at all other times True False 2 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations What is the first step in facial treatment List three (3) different types of skin cleansers List the benefits of steaming There are many different types of exfoliating products Identify the purpose of an exfoliant Milia is a type is an open skin condition that consists of solidified trapped sebum blocking the follicle True False What is the best aftercare treatment for a blackhead that has been recently removed Massage is often incorporated in a standard facial following exfoliation and steaming process Describe what a massage medium is The following three facial routines cover all general facial conditions Compliance facial, basic facial and refining treatment Continental facial, basic facial and refining treatment Steam facial, basic facial and refining treatment Cream facial, sensitive facial and pore treatment Facial massage offers a range of benefits to the client List four (4) benefits of facial massage Facials are generally suitable for all, however there are some conditions where it may not be suitable time for treatment List some contraindications that could restrict a facial massage include A skin therapist must monitor a clients reactions to ensure the client remains at ease with the actions of the facial massage What are some signs that a client may be feeling uncomfortable with a particular technique 3 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations The way you use your hands convey attitudes to clients which help them feel welcomed and relaxed It is important to what the quality of your touch communicates True or false The application of a mask to the face compliments the previous applications List three (3) benefits of the application of a mask Setting masks set as they dry and have a tightening effect They suit younger skins as they draw impurities and oil out of the skin Setting masks are usually made of Gels and creams that set Clay based products Wax or latex Almond based products What do post treatment skincare products include Skin toning is performed after the mask is removed What is the purpose of skin toning Visual appearance is the most important element of a treatment room when it comes to client comfort True False Why is it important to evaluate the facial treatment once completed Once treatment is completed describe what factors should be recorded on the clients treatment plan An adverse reaction to a facial may include Clients are more likely to rebook for a treatment when they feel They have purchased great homecare treatment Relaxed and comfortable with the treatment they have received Love the smell of the candles in the treatment room Enjoyed the atmosphere 4 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations Clients may follow a recommended after care plan to enhance the facial treatment applied Aftercare products a client may want to purchase include List the effects of too much sun exposure on facial skin A diet rich in antioxidant vitamins and minerals is very beneficial for skin List three (3) vitamins or minerals good for the skin Even if a treatment plan has been previously agreed on with the client, you should check with the client to ensure they are happy to continue with the specified treatment True False Some people may be allergic to ingredients in certain products Symptoms of a reaction to a certain product may include After each treatment how should the treatment area be clean and according to organisational policies and procedures Stock levels can only be maintained if accurate records are kept of how much stock the business has The importance of accurate stock records includes Avoids having to count stock regularly Avoids you running out of stock or over ordering Avoids selling old stock Keep a record of damaged goods What would workplace policies and procedures include 5 ABTA 2023 Written assignment SHBBBOS008 Provide body massages Select 3 different types of modes of administration, from the list below and give a brief explanation of each Exposure of sections of the body Rotating of exposure around the body Use of oils and treatments Requirement for feedback and interaction Massage technique Variations in application intensity Requirements of specific positioning of client List six massage techniques When disposing of treatment waste, you do not have to worry about the methods that you use to dispose of the waste True False Outline the six steps involved when you review a treatment and provide post treatment advice List the six items that a treatment plan must include Give a brief explanation of what contraindications are, and give three (3) examples List five reactions that the client may get when you are applying their treatment When working with the client it is important to ensure that your massage treatment and is with legislative and regulatory Provide the missing words List the three different types of mediums that may be used when massaging and give a brief description of each 1 ABTA 2023 Written assignment SHBBBOS008 Provide body massages You are required to set up and monitor your service area to ensure it meets workplace requirements at all times True False Symptoms that do not have a logical explanation should be referred to a medical practitioner True or false List the six different treatment areas of the body A new client has just come to see you, when taking the medical history, you note the following they have inflammation of the right wrist, they are always tired, they find that they bruise easily, and notice that they get dull pains quite often in the body How would you treat this client List the three things that a treatment routine must include Your client has decided that they dont want to go ahead with the treatment plan that you have advised, you think that this treatment plan will really benefit the client so you decide to talk them into it Is this the correct approach Explain your answer When performing a massage treatment it is important to use , water and other efficiently during preparation and subsequent treatment in order to reduce any environmental impacts Complete the missing words Gives a list of the different types of clients that may come to see you What are the four key skills that you will require in order to perform an effective massage When a contraindication is present, explain the three necessary actions that you may be required to take with a client When a contraindication is present, explain three options responses that you may have to take and or discuss with your client 2 ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services As part of your learning journey, describe what a treatment plan is What information would you record on it If doing an eyelash tint for example, the tint should be tested on the clients skin 24 hours before the procedure to check for any adverse reactions True False For the eyelashes and eyebrows, select a colour that complements the client's hair and skin colours, their age and usual eye makeup There are several questions you could ask to help you in your selection of a suitable treatment True False List 3 characteristics that (during the treatment) will affect the clients eyebrow results Consumers who undergo skin testing should know that anaphylaxis can occur anytime List 3 symptoms (that when experienced), a physician consultation is recommended immediately A positive result is recognised by irritation, swelling or inflammation of the skin If this occurs, do not proceed with the treatment True False What is the main reason consumers should not get skin testing performed by people with no medical training List 4 contraindications For the safety of your client and yourself, it is important to acknowledge any conditions in the client, that you feel need further attention by a medical professional List 2 of the appropriate medical professionals you might recommend When a client requests more than one treatment in one allocated appointment, there is an order or sequence in which the services are provided, which the therapist must adhere to 1 ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services List 3 Factors that may restrict treatment 12 What is 1 example of current legislation you need to consider in relation to preparing your treatment area, equipment and yourself In relation to preparing equipment, list 4 structural items all beauty therapists must have In relation to preparing your client, what types of preparations are to be included In relation to selecting products, what types of products are to be prepared In relation to using energy, water and other resources efficiently during preparation and subsequent service processes, list 5 workplace policies and procedures that need to be adhered to In relation to using energy, water and other resources efficiently during preparation and subsequent service processes, explain how you would go about minimalizing waste (Your response should be no more than 250 words) In relation to cleansing the eye area to thoroughly remove eye make up, briefly explain the four steps involved (Your response should be no more than 250 words) In relation to chemical treatment procedures list 3 types of chemical treatment procedures Briefly explain steps 16 20 of the eyelash tint procedure (Your response should be no more than 250 words) In relation to applying post treatment products, explain what process products would be used to complete the eyelash eyebrow treatment (Your response should be no more than 150 words) In relation to cleansing your clients eyebrows and surrounding area, explain how you would do this (Your response should be no more than 150 words) List the steps involved in setting up a wax pot 2 ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services How do you know if the wax is the right working temperature (Your response should be no more than 200 words) In relation to deciding on the shape of the desired eyebrow, outline the basic rules you need to remember In 200 words or less explain how you would go about finalizing an eyebrow shaping service In 50 words or less explain how you would apply aftercare product What is the main reason you need to evaluate the services you provide with your clients In relation to client retention list the standards beauticians are encouraged to adopt For what reason do we record the outcomes of the service In relation to providing aftercare advice, recommended products and future treatments, list what a future treatment plan may include In relation to infection control, list 5 things that can be done to prevent cross infection in the salon In relation to restocking equipment and products in preparation for the next treatment, list the 5 main principles of stock control 3 ABTA 2023 Written assignment SHBBBOS008 Provide body massages Select 3 different types of modes of administration, from the list below and give a brief explanation of each Exposure of sections of the body Rotating of exposure around the body Use of oils and treatments Requirement for feedback and interaction Massage technique Variations in application intensity Requirements of specific positioning of client List six massage techniques When disposing of treatment waste, you do not have to worry about the methods that you use to dispose of the waste True False Outline the six steps involved when you review a treatment and provide post treatment advice List the six items that a treatment plan must include Give a brief explanation of what contraindications are, and give three (3) examples List five reactions that the client may get when you are applying their treatment When working with the client it is important to ensure that your massage treatment and is with legislative and regulatory Provide the missing words List the three different types of mediums that may be used when massaging and give a brief description of each 1 ABTA 2023 Written assignment SHBBBOS008 Provide body massages You are required to set up and monitor your service area to ensure it meets workplace requirements at all times True False Symptoms that do not have a logical explanation should be referred to a medical practitioner True or false List the six different treatment areas of the body A new client has just come to see you, when taking the medical history, you note the following they have inflammation of the right wrist, they are always tired, they find that they bruise easily, and notice that they get dull pains quite often in the body How would you treat this client List the three things that a treatment routine must include Your client has decided that they dont want to go ahead with the treatment plan that you have advised, you think that this treatment plan will really benefit the client so you decide to talk them into it Is this the correct approach Explain your answer When performing a massage treatment it is important to use , water and other efficiently during preparation and subsequent treatment in order to reduce any environmental impacts Complete the missing words Gives a list of the different types of clients that may come to see you What are the four key skills that you will require in order to perform an effective massage When a contraindication is present, explain the three necessary actions that you may be required to take with a client When a contraindication is present, explain three options responses that you may have to take and or discuss with your client 2 SHBBFAS004 Provide lash and brow services Candidates Personal Details Unique Student Identifier (USI) Family Name Given Name s Address RTO LTO Address Contact number Email SHBBFAS004 Provide lash and brow services Candidates Workbook Copyright Text copyright 2023 by ABTA Illustration, layout and design copyright 2023 by Australasian Beauty Therapy Academy (ABTA) Under Australias Copyright Act 1968 (the Act), except for any fair dealing for the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from ABTA All inquiries should be directed in the first instance to the publisher at the address below Copying for Education Purposes The Act allows a maximum of one chapter or 10 of this book, whichever is the greater, to be copied by an education institution for its educational purposes provided that the educational institution (or the body that administers it) has given a remuneration notice to ABTA Disclaimer All reasonable efforts have been made to ensure the quality and accuracy of this publication ABTA assumes no responsibility for any errors or omissions and no warranties are made with regard to this publication Neither ABTA nor any authorised distributors shall be held responsible for any direct, incidental or consequential damages resulting from the use of this publication Published in Australia by Australasian Beauty Therapy Academy Pty Ltd 4 36 Colbee Court Phillip, A C T 2606 Australia Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 3 of 70 SHBBFAS001 Provide lash and brow services Contents ESTABLISH CLIENT PRIORITIES 7 ACCESS AND REVIEW CLIENT TREATMENT PLAN IF AVAILABLE 7 What Are Clients 7 Clients may include 7 Treatment Plans 8 Treatment plan must include 8 Required Procedures 8 Appropriate Products 8 Areas of skin requiring special attention 8 Eyebrow Shape 9 Skin Sensitivity 9 Follow up Procedures 9 CONFIRM LASH OR BROW REQUIREMENTS WITH CLIENT 10 Client Requirements 10 Identifying your clients characteristics 10 Recording client characteristics 12 PERFORM A PATCH TEST ACCORDING TO MANUFACTURER INSTRUCTIONS AND IDENTIFY SKIN REACTIONS 13 What is a Patch Test 13 Patch test procedure 14 IDENTIFY CONTRAINDICATIONS TO SERVICE, AND REFER CLIENT TO APPROPRIATE PROFESSIONAL, AS REQUIRED 15 Medical Practitioner 18 Complementary Therapist 18 EXPLAIN SERVICE SEQUENCE AND FACTORS THAT MAY RESTRICT TREATMENT 18 Service Sequence 18 Factors that may restrict Treatment 19 1 6 Confirm revised treatment plan, record updates and obtain client consent 19 Client Consent 20 Figure 4 Example of Client Consent letter 21 Record Updates 21 PREPARE FOR LASH AND BROW SERVICE 23 PREPARE TREATMENT AREA, EQUIPMENT AND SELF 23 Preparing Equipment 24 Preparing Treatment Area 24 Personal Appearance 26 PREPARE CLIENT AND SELECT PRODUCTS 27 Client Instructions 27 Positioning your client 27 Make up removal 27 Product Selection 28 Waxing 28 Tinting 29 Eyelash Perm 30 Brow Bleaching 30 Safe Handling of Products 30 USE ENERGY, WATER AND OTHER RESOURCES EFFICIENTLY DURING PREPARATION AND SUBSEQUENT SERVICE PROCESS 31 Waste Minimisation 32 Recycling 33 Reuse 33 Energy Efficiency 33 Waste Disposal 34 Resource Management 35 Corporate website 35 Social media marketing 36 Educating Clients 36 Water Efficiency 37 Workplace Time Frame Allocated for Service 38 3 CHEMICALLY TREAT EYELASHES AND EYEBROWS 38 CLEANSE EYE AREA TO THOROUGHLY REMOVE EYE MAKE UP 39 PERFORM CHEMICAL TREATMENT PROCEDURE ACCORDING TO MANUFACTURER INSTRUCTIONS AND TREATMENT PLAN 40 Chemical treatment procedures may include 40 Eyelash tint procedure 40 Eyebrow tint procedure 41 APPLY POST TREATMENT PRODUCT ACCORDING TO MANUFACTURER INSTRUCTIONS 44 4 SHAPE EYEBROWS 44 CLEANSE EYEBROWS AND SURROUNDING AREA TO THOROUGHLY REMOVE MAKE UP 45 How and why do you cleanse eyebrows 45 TEST WAX TEMPERATURE, ADJUST AS REQUIRED AND MAINTAIN FOR DURATION OF EYEBROW SERVICE 45 How to set up a wax pot 46 How do I know my wax is the right working temperature 46 APPLY AND REMOVE WAX USING SINGLE USE APPLICATORS TO SHAPE EYEBROWS 46 Deciding on shape 46 Hair removal method 47 4 4 CHECK WAX PRODUCT IS REMOVED FROM SKIN 47 Apply wax remover 47 4 5 USE TWEEZERS TO FINALISE EYEBROW SHAPE 48 Finalise eyebrow shaping 48 APPLY AFTERCARE PRODUCT ACCORDING TO MANUFACTURER INSTRUCTIONS 48 Apply aftercare product 48 Aftercare advice 48 5 REVIEW SERVICE AND PROVIDE POST SERVICE ADVICE 49 EVALUATE SERVICE WITH CLIENT 49 Using Client Records 50 Client Retention 50 5 2 RECORD OUTCOMES OF SERVICE ON CLIENT TREATMENT PLAN 51 What are the outcomes 51 PROVIDE AFTERCARE ADVICE AND RECOMMEND PRODUCTS AND FUTURE TREATMENTS 52 Cleanser 52 Moisturiser 54 Skin Care Management Plan 54 Figure 9 Skin Care Management plan 56 FUTURE TREATMENT PROGRAM MAY INCLUDE 57 Number and Frequency of Future Treatments 57 Alternative Treatments 57 Permanent Hair Removal 57 Hair growth and regrowth 59 Regrowth patterns 59 REBOOK CLIENT FOR FUTURE TREATMENT AS REQUIRED 60 Closing Consultation 60 Why Rebook 60 How do I Rebook 61 Follow Up 61 6 CLEAN SERVICE AREA 62 CLEAN SERVICE AREA, EQUIPMENT AND SURFACES ACCORDING TO ORGANISATIONAL POLICIES AND PROCEDURES 62 RESTOCK EQUIPMENT AND PRODUCTS IN PREPARATION FOR NEXT TREATMENT 65 Principles of stock control 66 DISPOSE OF GENERAL WASTE TO MINIMISE NEGATIVE ENVIRONMENTAL IMPACTS ACCORDING TO ORGANISATIONAL POLICIES AND PROCEDURES 67 Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 5 of 70 Establish client priorities Access and review client treatment plan if available Confirm lash or brow requirements with client 1 3 Perform a patch test according to manufacturer instructions and identify skin reactions 1 4 Identify contraindications to service, and refer client to appropriate professional, as required 1 5 Explain service sequence and factors that may restrict treatment 1 6 Confirm revised treatment plan, record updates and obtain client consent 1 1 Access and review client treatment plan if available What Are Clients Clients may include new or regular clients with routine or special needs female or male clients people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities Lash and Brow treatments are provided either as an individual treatment or they may be provided in conjunction with other treatments, such as a make up consultation, or as part of a facial package They are always provided as a result of client consultation and to meet client requirements Just as there are many different reasons to have an eye lash and brow treatment, there is just as much diversity in your client demographic Clients may include, new or regular clients, with routine or special needs You may have clients that are female, or male Basically, clients can be people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities Subsequently, all clients must be treated with respect in a non threatening or judgemental manner A client may desire the treatment as a time saving beauty trick, they may have an allergy to mascaras, or even light blonde coloured lashes, and require it to enhance their appearance Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 7 of 70 Treatment Plans Treatment plan must include required procedures appropriate products areas requiring special treatment eyebrow shape skin sensitivity follow up procedures Required Procedures Before you conduct any treatments on a new or potential client it is important to consult with the client to gather information This enables the therapist to obtain a thorough evaluation of the client needs and requirements and as a result recommend the most appropriate treatment to meet the clients needs Once you have identified why your client wants the treatment and any characteristics that will influence the treatment, you can start devising a treatment plan A treatment plan is a plan that states how you are going to perform the treatment on the client and what products are going to be used Appropriate Products As each client is different, so might be the products you will use during each treatment In some cases, it is obvious, such as using darker tint on a naturally darker complexion to achieve results But in other cases, it may not be so easy to choose appropriate products for a treatment without client information For example, a clients health and medication details are important to know when assessing client suitability for treatment The client may be a survivor of cancer who requires an eyebrow tint after chemotherapy, it would be essential for the therapist to know of current medications that can effect contra indications such as skin sensitivity During the consultation, the therapist should discuss the products to be used, the effect of those products, and the probable outcome of using the product The more informed a therapist can make the client, the more confident the client will be with the advice and professional judgement, that the therapist has to offer Eliminating any unrealistic expectations that the client may have Areas of skin requiring special attention When creating a treatment plan for a client, there are areas of the face that require special attention As lash and brow treatments focus on the sensitive eye area, you need to take precautions when working in this area The skin is very delicate in this area and can be easily removed or burnt, leaving the client with marks on the skin that should not be there Conditions in the eye area that require special attention include swelling or bruises pustules very dry or flaky patches of skin Eyebrow Shape Consultations offer the therapist the opportunity to assess the area to be treated and explain, in detail, the benefits of a suggested treatment, and how the procedure is performed If the eyebrow shaping is the treatment required, then eyebrow shape should be assessed Eyebrow shaping should enhance and accentuate the eyes and will vary depending on face shape It is the therapists job to make sure the client has realistic expectations of the eyebrow shaping procedure Skin Sensitivity During the consultation the therapist should conduct a skin sensitivity patch test and any other testing they feel is necessary If doing an eyelash tint for example, the tint should be tested on the clients skin 24 hours before the procedure to check for any adverse reactions This can be done by applying a small amount of the tint to an area of soft skin, such as behind the ear, or on the inside of the forearm The client will then come back 24 hours later and the therapist can see the results and if appropriate go ahead with the treatment If there are any adverse reactions, then the therapist should record these on the clients treatment plan immediately and recommend the client forgo that particular treatment Perhaps suggesting an alternative treatment if available Follow up Procedures The consultation is also the time to discuss the costs involved, and the frequency of treatments that is required to achieve certain results, and in maintaining those results In some cases, follow up procedures are inevitable and essential in maintaining the look desired by the client Eyebrow waxing threading, eyebrow tinting and eyelash tinting are all semi permanent in nature so will require regular up keep to maintain the effect It is important for the therapist to be sincere and professional They must use appropriate manner and communication skills to make the consultation process successful When assessing client needs, the therapist should listen to the client carefully, being sure to clarify any areas of doubt or concern that the therapist has It is vital that the therapist walks away from the consultation with a clear and specific idea of what the client wants and how they are going to achieve it In situations like this, no one wants surprises The therapist must explain to the client, the treatment requirements i e state of undress Removal of watches and jewellery and appropriate position on the treatment table Ineffective positioning can lead client discomfort and poor treatment results and risk of injury to client and therapist The main aims of the consultation are to Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 9 of 70 Establish rapport with the client Discuss client needs and requirements Ensure that there are no contra indications for treatment Discuss and agree on realistic treatment options Gain client consent for treatments Answer queries the client may have Suggest appropriate treatments and products for future or at home care 1 2 Confirm lash or brow requirements with client Client Requirements An essential part of providing a professional service to your clients is to identify why they want the treatment so that you can then provide accurate advice and recommendations for a treatment to meet the needs the client has identified The client may decide on a particular treatment for various reasons, which could include the following special occasion function, ball or party, holidays mascara irritates their eyes to frame the face to enhance the eyes eyelashes and eyebrows are too light eyebrows are too thick and bushy so they do not have to apply mascara so they are able to swim without wearing makeup Asking your client to describe exactly what they want shows the client that their needs are important and that they will receive the best possible service from you To collect information about your clients needs, you will need to ask open questions and actively listen to the clients needs Refer to our guide Provide Salon Services to Clients for information on strategies for effective questioning and listening skills to use with your clients Identifying your clients characteristics Before beginning a lash and or brow treatment, you must accurately identify the clients personal characteristics, as this information will affect the type of treatment you recommend and the end result Accurately identifying a clients characteristics will assist you to recommend an appropriate treatment to your client Each client has individual characteristics and these all need to be taken into consideration before the treatment begins What may be correct for one client could have drastic results for another The clients characteristics will affect the treatment in many ways, including the best way to shape the eyebrows what type of wax to use what colour tint to apply how long to leave the tint on the hair the degree of difficulty of the treatment The table below describes some client characteristics and how they can affect the lash and brow treatment you recommend Figure 1 Characteristics and Effects Characteristics E ff e c t s on treatment Face Shape This will affect the way the eyebrows are shaped For example, very thin eyebrows would not be appropriate for a client with a large oval face Eye Shape The size, shape and width of the eyes need to be considered in order to complement the clients other natural characteristics Skin sensitivity If a client has very sensitive skin, extra care should be taken with product choice The wax should also be cooler than normal Skin tone If, for example, the client has naturally very pale skin, harsh, black eyebrows and lashes may look false and severe Hair colour Tints that complement the clients natural hair colour will give a more natural effect Texture of eyebrow hair If the texture of the eyebrow hair is very fine, you may need to leave the tint on for a little longer If the texture is thick, the lashes may be more porous and take to the tint more quickly Characteristics E ff e c t s on treatment Curly eyebrows These will have to be brushed into line and sometimes even trimmed if they are too long and out of place Length of eyelashes If the client has long eyelashes, you will need to make sure that they keep their eyes shut during Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 11 of 70 The above characteristics or any combination of them, will determine the type of treatment suitable for different clients For the eyelashes and eyebrows, select a colour that complements the client's hair and skin colours, their age and usual eye makeup Always discuss the choice of colour carefully with your clients to help you determine their preference There are several questions you could ask to help you in your selection of a suitable treatment What effect are you trying to achieve What colour mascara do you normally wear How dark would you like your eyelashes eyebrows Do you normally wear eyebrow pencil What colour Recording client characteristics The best way to record your clients characteristics is by using a client card This is a card designed by your workplace to record the details of the client and the treatments she or he receives at your salon Client cards may appear different across workplaces but they contain similar information An example of a client card is provided below Figure 2 Example of client record card Client record card Client Name Address Postcode Date of birth Home phone Work phone Email Mobile phone Special comments or requests Date Operator Treatment comment Price 29 12 XX Emia Eye lash tint $25 00 Perform a patch test according to manufacturer instructions and identify skin reactions What is a Patch Test Clients will normally select lash and brow tinting to enhance their general appearance, define or correct brow shapes and emphasise the lashes with intensified colour The function of the hair of the eyelashes and eyebrows is to protect the eyes from moisture and dust The lashes and brows also give definition to the eye and enhance appearance Some clients with fair lashes and brows feel that without the use of cosmetics their eyes lack this definition and detract from their appearance Tinting the length of the lash or brow makes it appear longer and bolder, yet the effect created looks natural For this reason, the convenience of permanent colour makes tinting a very popular and profitable salon treatment Because tinting involves the use of chemicals, it will be necessary to carry out patch tests before you perform any tinting procedures A patch test is a procedure where the operator applies a very small amount of the chemical product they will be using during the treatment to their client to see if they will react to it Clients should undergo a patch test before a permanent tinting treatment to the eyelashes or eyebrows or eyelash perming When to do a patch test It is normally recommended that a patch test be performed at least 24 hours prior to the treatment Some clients are sensitive to different products and produce an allergic reaction immediately on contact with it, while in others the allergic reaction may be delayed Consumers who undergo skin testing should know that anaphylaxis can occur anytime So if any of the following symptoms are experienced, a physician consultation is recommended immediately Low grade Fever Light headedness or dizziness Wheezing or Shortness of breath Extensive skin rash Swelling of face, lips or mouth Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 13 of 70 Difficulty swallowing or speaking Contraindications Even though skin testing may sound like a benign procedure it does have some risks which include swollen red bumps (hives) that may occur after the test The hives usually disappear in a few hours after the test In rare cases they can persist for a day or two These hives may be itchy and are best treated by applying an over the counter hydrocortisone cream In very rare cases one may develop a full blown allergic reaction When you perform a skin test you should always have procedures available in case an anaphylaxis reaction occurs This is the main reason why consumers should not get skin testing performed at corner stores or by people who have no medical training Skin testing can be done on individuals of all ages However, there are times when a skin test should not be done Individuals who take medications for depression, gastric acidity or anti histamines should not undergo this test In such cases, stopping the medications for a skin test may not be worthwhile as one may develop symptoms from the untreated medical disorders Individuals who have severe, generalized skin disease or an acute skin infection should not undergo skin testing One needs uninvolved skin for testing There are some individuals who are highly sensitive to even the smallest amount of allergen and in such scenarios, allergic testing is not recommended Whenever the chances of an anaphylactic shock are high, the test is best avoided Patch test procedure Apply a small quantity of the tinting product with a cotton wool bud in an area immediately behind the ear or on the inside of the arm Apply the product by either painting or rubbing it on to the skin over an area of about the size of a five cent coin Fi gure 4 Figure 5 Leave the product on for at least ten minutes so that it will have an effect Two responses to the patch test are possible positive or negative A positive result is recognised by irritation, swelling or inflammation of the skin If this occurs, do not proceed with the treatment Wash the product off immediately and apply a soothing antiseptic cream to calm the skin Once the offending tint is removed, the irritation normally disappears A negative result produces no skin reaction in this case you may proceed with the treatment 1 4 Identify contraindications to service, and refer client to appropriate professional, as required Contra indications Contraindications may include bacterial, viral or fungal infections acne or concurrent treatment with acne medication impetigo warts lice scabies rashes sensitive eyes sunburn scar tissue and lesions Before recommending a lash and or brow treatment, you must identify any contra indications to lash and brow treatments your client shows Contra indications are conditions that prevent you from performing a treatment or for which you must take certain precautions or modifications to treatments Below is a list of the contra indications for lash and brow treatments Figure 3 Contra indications Contra indication Description of contra indications Any history of sensitivity or allergy to eye makeup This will indicate that the client will most likely react to the products that will be used Any infectious skin If a client has a skin condition in the area to Document Name SHBBFAS004 Workbook S docx Created Date 01 SEP 2021 Document No ABTA 2023 Version No V1 Last Modified Date Page Sequence 01 JAN 2023 Page 15 of 70 conditions be treated, you will not be able to perform the treatment because the condition could spread to other clients or you

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ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations What could be included in a clients treatment plan? Describe what a treatment

ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations

What could be included in a clients treatment plan?

Describe what a treatment plan is?

List three (3) changes to skin over lifetime.

List four (4) factors that may affect health of skin.

When a skin analysis is conducted, what sorts of conditions is the skin assessed for?

List three (3) skin types.

All skin types require the same type of treatment plan. True False

Describe what combination skin may consist of.

Identify what a contraindication to facial treatment is.

When assessing clients skin, what contra-indications or precautions may be present:

List three (3) common disorders that can be treated with scope of practice if required.

Sun damage can occur whenever the:

Skin is dehydrated
Skin gets old
You have a trip to the beach
Skin is exposed to the sun

Medical history should always be checked before performing any treatment on a new client. What should medical history of a client include?

Clients with sensitive skin are more likely to have a reaction after a facial treatment due to medication they are taking.

True False

List the steps to performing a facial.

1 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations

Inflamed skin conditions include:

Acne, dry and dull
Clogged pores and sun damage
Acne, roseacea and eczema
Combination skin

List three (3) common side effects of having a facial treatment.

What are the benefits of a facial treatment?

The standard recommendation is that the clients have a professional facial about every 4-6 months. True False

List areas of the treatment plan that may need to be modified or updated on a regular basis?

What materials and equipment should be prepared in the treatment are prior to a client arriving.

Within each State and Territory, there is a set of health and hygiene regulations that apply to anyone operating in the personal services industry.

True False

List four (4) items that are essential to be able to perform a Facial Treatment.

Before commencing treatment on a client it is important to prepare the work area by:

Restocking days supplies
Positioning your chair and work couch to a suitable height
Reapplying your makeup
Cleaning down walls and benches

Describe ways you could minimise energy wastage in the workplace.

Water can be saved by leaving the tap running when performing facial treatments and turning it off at all other times.

True False 2 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations

What is the first step in facial treatment?

List three (3) different types of skin cleansers.

List the benefits of steaming.

There are many different types of exfoliating products. Identify the purpose of an exfoliant:

Milia is a type is an open skin condition that consists of solidified trapped sebum blocking the follicle. True False

What is the best aftercare treatment for a blackhead that has been recently removed?

Massage is often incorporated in a standard facial following exfoliation and steaming process. Describe what a massage medium is.

The following three facial routines cover all general facial conditions.

Compliance facial, basic facial and refining treatment
Continental facial, basic facial and refining treatment
Steam facial, basic facial and refining treatment
Cream facial, sensitive facial and pore treatment

Facial massage offers a range of benefits to the client. List four (4) benefits of facial massage.

Facials are generally suitable for all, however there are some conditions where it may not be suitable time for treatment. List some contraindications that could restrict a facial massage include:

A skin therapist must monitor a clients reactions to ensure the client remains at ease with the actions of the facial massage. What are some signs that a client may be feeling uncomfortable with a particular technique?

3 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations

The way you use your hands convey attitudes to clients which help them feel welcomed and relaxed. It is important to what the quality of your touch communicates.

True or false?

The application of a mask to the face compliments the previous applications. List three (3) benefits of the application of a mask:

Setting masks set as they dry and have a tightening effect. They suit younger skins as they draw impurities and oil out of the skin. Setting masks are usually made of:

Gels and creams that set
Clay based products
Wax or latex
Almond based products

What do post treatment skincare products include?

Skin toning is performed after the mask is removed. What is the purpose of skin toning?

Visual appearance is the most important element of a treatment room when it comes to client comfort.

True False

Why is it important to evaluate the facial treatment once completed?

Once treatment is completed describe what factors should be recorded on the clients treatment plan?

An adverse reaction to a facial may include:

Clients are more likely to rebook for a treatment when they feel:

They have purchased great homecare treatment
Relaxed and comfortable with the treatment they have received
Love the smell of the candles in the treatment room
Enjoyed the atmosphere

4 ABTA 2023 Written assignment SHBBFAS005 Provide facial treatments and skin care recommendations

Clients may follow a recommended after care plan to enhance the facial treatment applied. Aftercare products a client may want to purchase include:

List the effects of too much sun exposure on facial skin.

A diet rich in antioxidant vitamins and minerals is very beneficial for skin. List three (3) vitamins or minerals good for the skin.

Even if a treatment plan has been previously agreed on with the client, you should check with the client to ensure they are happy to continue with the specified treatment.

True False

Some people may be allergic to ingredients in certain products. Symptoms of a reaction to a certain product may include:

After each treatment how should the treatment area be clean and according to organisational policies and procedures.

Stock levels can only be maintained if accurate records are kept of how much stock the business has.

The importance of accurate stock records includes:

Avoids having to count stock regularly
Avoids you running out of stock or over ordering
Avoids selling old stock
Keep a record of damaged goods

What would workplace policies and procedures include?

5 ABTA 2023 Written assignment SHBBBOS008 Provide body massages

Select 3 different types of modes of administration, from the list below and give a brief explanation of each.

Exposure of sections of the body
Rotating of exposure around the body
Use of oils and treatments
Requirement for feedback and interaction
Massage technique
Variations in application intensity
Requirements of specific positioning of client

List six massage techniques.

When disposing of treatment waste, you do not have to worry about the methods that you use to dispose of the waste.

True / False.

Outline the six steps involved when you review a treatment and provide post-treatment advice.

List the six items that a treatment plan must include.

Give a brief explanation of what contraindications are, and give three (3) examples.

List five reactions that the client may get when you are applying their treatment.

When working with the client it is important to ensure that your massage treatment

and is with legislative and regulatory . Provide the missing words.

List the three different types of mediums that may be used when massaging and give a brief description of each.

1 ABTA 2023 Written assignment SHBBBOS008 Provide body massages

You are required to set up and monitor your service area to ensure it meets workplace requirements at all times.

True/False.

Symptoms that do not have a logical explanation should be referred to a medical practitioner.

True or false?

List the six different treatment areas of the body.

A new client has just come to see you, when taking the medical history, you note the following; they have inflammation of the right wrist, they are always tired, they find that they bruise easily, and notice that they get dull pains quite often in the body. How would you treat this client?

List the three things that a treatment routine must include.

Your client has decided that they dont want to go ahead with the treatment plan that you have advised, you think that this treatment plan will really benefit the client so you decide to talk them into it. Is this the correct approach? Explain your answer.

When performing a massage treatment it is important to use

, water and other efficiently during preparation and subsequent treatment in order to reduce any environmental impacts. Complete the missing words.

Gives a list of the different types of clients that may come to see you.

What are the four key skills that you will require in order to perform an effective massage?

When a contraindication is present, explain the three necessary actions that you may be required to take with a client.

When a contraindication is present, explain three options/ responses that you may have to take and/ or discuss with your client.

2 ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services

As part of your learning journey, describe what a treatment plan is. What information would you record on it?

If doing an eyelash tint for example, the tint should be tested on the clients skin 24 hours before the

procedure to check for any adverse reactions. True False

For the eyelashes and eyebrows, select a colour that complements the client's hair and skin colours, their age and usual eye makeup. There are several questions you could ask to help you in your selection of a suitable treatment.

True False

List 3 characteristics that (during the treatment) will affect the clients eyebrow results.

Consumers who undergo skin testing should know that anaphylaxis can occur anytime. List 3 symptoms (that when experienced), a physician consultation is recommended immediately:

A positive result is recognised by irritation, swelling or inflammation of the skin. If this occurs, do not proceed with the treatment.

True False

What is the main reason consumers should not get skin testing performed by people with no medical training?

List 4 contraindications.

For the safety of your client and yourself, it is important to acknowledge any conditions in the client, that you feel need further attention by a medical professional. List 2 of the appropriate medical professionals you might recommend.

When a client requests more than one treatment in one allocated appointment, there is an order or sequence in which the services are provided, which the therapist must adhere to.

1 ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services

List 3 Factors that may restrict treatment;

12. What is 1 example of current legislation you need to consider in relation to preparing your treatment area, equipment and yourself?

In relation to preparing equipment, list 4 structural items all beauty therapists must have.

In relation to preparing your client, what types of preparations are to be included?

In relation to selecting products, what types of products are to be prepared?

In relation to using energy, water and other resources efficiently during preparation and subsequent service processes, list 5 workplace policies and procedures that need to be adhered to.

In relation to using energy, water and other resources efficiently during preparation and subsequent service processes, explain how you would go about minimalizing waste. (Your response should be no more than 250 words).

In relation to cleansing the eye area to thoroughly remove eye make-up, briefly explain the four steps involved. (Your response should be no more than 250 words)

In relation to chemical treatment procedures list 3 types of chemical treatment procedures.

Briefly explain steps 16-20 of the eyelash tint procedure. (Your response should be no more than 250 words)

In relation to applying post-treatment products, explain what process/products would be used to complete the eyelash/eyebrow treatment. (Your response should be no more than 150 words).

In relation to cleansing your clients eyebrows and surrounding area, explain how you would do this. (Your response should be no more than 150 words)

List the steps involved in setting up a wax pot.

2 ABTA 2023 Written assignment SHBBFAS004 Provide lash and brow services

How do you know if the wax is the right working temperature? (Your response should be no more than 200 words)

In relation to deciding on the shape of the desired eyebrow, outline the basic rules you need to remember.

In 200 words or less explain how you would go about finalizing an eyebrow shaping service.

In 50 words or less explain how you would apply aftercare product.

What is the main reason you need to evaluate the services you provide with your clients?

In relation to client retention list the standards beauticians are encouraged to adopt.

For what reason do we record the outcomes of the service?

In relation to providing aftercare advice, recommended products and future treatments, list what a future treatment plan may include.

In relation to infection control, list 5 things that can be done to prevent cross-infection in the salon.

In relation to restocking equipment and products in preparation for the next treatment, list the 5 main principles of stock control.

3 ABTA 2023 Written assignment SHBBBOS008 Provide body massages

Select 3 different types of modes of administration, from the list below and give a brief explanation of each.

Exposure of sections of the body
Rotating of exposure around the body
Use of oils and treatments
Requirement for feedback and interaction
Massage technique
Variations in application intensity
Requirements of specific positioning of client

List six massage techniques.

When disposing of treatment waste, you do not have to worry about the methods that you use to dispose of the waste.

True / False.

Outline the six steps involved when you review a treatment and provide post-treatment advice.

List the six items that a treatment plan must include.

Give a brief explanation of what contraindications are, and give three (3) examples.

List five reactions that the client may get when you are applying their treatment.

When working with the client it is important to ensure that your massage treatment

and is with legislative and regulatory . Provide the missing words.

List the three different types of mediums that may be used when massaging and give a brief description of each.

1 ABTA 2023 Written assignment SHBBBOS008 Provide body massages

You are required to set up and monitor your service area to ensure it meets workplace requirements at all times.

True/False.

Symptoms that do not have a logical explanation should be referred to a medical practitioner.

True or false?

List the six different treatment areas of the body.

A new client has just come to see you, when taking the medical history, you note the following; they have inflammation of the right wrist, they are always tired, they find that they bruise easily, and notice that they get dull pains quite often in the body. How would you treat this client?

List the three things that a treatment routine must include.

Your client has decided that they dont want to go ahead with the treatment plan that you have advised, you think that this treatment plan will really benefit the client so you decide to talk them into it. Is this the correct approach? Explain your answer.

When performing a massage treatment it is important to use

, water and other efficiently during preparation and subsequent treatment in order to reduce any environmental impacts. Complete the missing words.

Gives a list of the different types of clients that may come to see you.

What are the four key skills that you will require in order to perform an effective massage?

When a contraindication is present, explain the three necessary actions that you may be required to take with a client.

When a contraindication is present, explain three options/ responses that you may have to take and/ or discuss with your client.

SHBBFAS004 Provide lash and brow services Candidates Personal Details

Unique Student Identifier (USI):

Family Name:
Given Name/s:
Address:


RTO/LTO:
Address:



Contact number:
Email:

SHBBFAS004 - Provide lash and brow services Candidates Workbook Copyright Text copyright 2023 by ABTA Illustration, layout and design copyright 2023 by Australasian Beauty Therapy Academy (ABTA). Under Australias Copyright Act 1968 (the Act), except for any fair dealing for the purposes of study, research, criticism or review, no part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without prior written permission from ABTA. All inquiries should be directed in the first instance to the publisher at the address below. Copying for Education Purposes The Act allows a maximum of one chapter or 10% of this book, whichever is the greater, to be copied by an education institution for its educational purposes provided that the educational institution (or the body that administers it) has given a remuneration notice to ABTA. Disclaimer All reasonable efforts have been made to ensure the quality and accuracy of this publication. ABTA assumes no responsibility for any errors or omissions and no warranties are made with regard to this publication. Neither ABTA nor any authorised distributors shall be held responsible for any direct, incidental or consequential damages resulting from the use of this publication. Published in Australia by: Australasian Beauty Therapy Academy Pty Ltd 4/36 Colbee Court Phillip, A.C.T. 2606 Australia

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SHBBFAS001 - Provide lash and brow services Contents

ESTABLISH CLIENT PRIORITIES........................................................................................................................................... 7
1. ACCESS AND REVIEW CLIENT TREATMENT PLAN IF AVAILABLE......................................................................................... 7

What Are Clients?......................................................................................................................................................... 7 Clients may include:...................................................................................................................................................... 7 Treatment Plans............................................................................................................................................................... 8 Treatment plan must include:...................................................................................................................................... 8 Required Procedures..................................................................................................................................................... 8 Appropriate Products.................................................................................................................................................... 8 Areas of skin requiring special attention...................................................................................................................... 8 Eyebrow Shape.............................................................................................................................................................. 9 Skin Sensitivity.............................................................................................................................................................. 9 Follow-up Procedures................................................................................................................................................... 9

CONFIRM LASH OR BROW REQUIREMENTS WITH CLIENT.............................................................................................. 10

Client Requirements................................................................................................................................................... 10 Identifying your clients characteristics...................................................................................................................... 10 Recording client characteristics................................................................................................................................... 12

PERFORM A PATCH TEST ACCORDING TO MANUFACTURER INSTRUCTIONS AND IDENTIFY SKIN REACTIONS.................... 13

What is a Patch Test?................................................................................................................................................. 13 Patch test procedure................................................................................................................................................... 14

IDENTIFY CONTRAINDICATIONS TO SERVICE, AND REFER CLIENT TO APPROPRIATE PROFESSIONAL, AS REQUIRED............. 15

Medical Practitioner.................................................................................................................................................... 18 Complementary Therapist.......................................................................................................................................... 18

EXPLAIN SERVICE SEQUENCE AND FACTORS THAT MAY RESTRICT TREATMENT................................................................ 18

Service Sequence........................................................................................................................................................ 18 Factors that may restrict Treatment.......................................................................................................................... 19 1.6 Confirm revised treatment plan, record updates and obtain client consent............................................. 19 Client Consent............................................................................................................................................................. 20 Figure 4: Example of Client Consent letter................................................................................................................ 21 Record Updates........................................................................................................................................................... 21

PREPARE FOR LASH AND BROW SERVICE...................................................................................................................... 23
1. PREPARE TREATMENT AREA, EQUIPMENT AND SELF....................................................................................................... 23

Preparing Equipment.................................................................................................................................................. 24 Preparing Treatment Area.......................................................................................................................................... 24 Personal Appearance.................................................................................................................................................. 26

PREPARE CLIENT AND SELECT PRODUCTS..................................................................................................................... 27

Client Instructions....................................................................................................................................................... 27 Positioning your client................................................................................................................................................. 27 Make-up removal........................................................................................................................................................ 27 Product Selection........................................................................................................................................................... 28 Waxing........................................................................................................................................................................ 28 Tinting......................................................................................................................................................................... 29 Eyelash Perm............................................................................................................................................................... 30 Brow Bleaching........................................................................................................................................................... 30 Safe Handling of Products.......................................................................................................................................... 30

USE ENERGY, WATER AND OTHER RESOURCES EFFICIENTLY DURING PREPARATION AND SUBSEQUENT SERVICE PROCESS 31

Waste Minimisation................................................................................................................................................... 32 Recycling..................................................................................................................................................................... 33 Reuse........................................................................................................................................................................... 33 Energy Efficiency......................................................................................................................................................... 33 Waste Disposal........................................................................................................................................................... 34 Resource Management............................................................................................................................................... 35 Corporate website......................................................................................................................................................... 35 Social media marketing................................................................................................................................................ 36 Educating Clients.......................................................................................................................................................... 36 Water Efficiency.......................................................................................................................................................... 37 Workplace Time Frame Allocated for Service............................................................................................................ 38 3. CHEMICALLY TREAT EYELASHES AND EYEBROWS....................................................................................................... 38

CLEANSE EYE AREA TO THOROUGHLY REMOVE EYE MAKE-UP........................................................................................ 39
PERFORM CHEMICAL TREATMENT PROCEDURE ACCORDING TO MANUFACTURER INSTRUCTIONS AND TREATMENT PLAN 40

Chemical treatment procedures may include............................................................................................................ 40 Eyelash tint procedure................................................................................................................................................. 40 Eyebrow tint procedure............................................................................................................................................... 41

APPLY POST-TREATMENT PRODUCT ACCORDING TO MANUFACTURER INSTRUCTIONS................................................... 44

4. SHAPE EYEBROWS............................................................................................................................................................. 44

CLEANSE EYEBROWS AND SURROUNDING AREA TO THOROUGHLY REMOVE MAKE-UP................................................... 45

How and why do you cleanse eyebrows..................................................................................................................... 45

TEST WAX TEMPERATURE, ADJUST AS REQUIRED AND MAINTAIN FOR DURATION OF EYEBROW SERVICE......................... 45

How to set up a wax pot:............................................................................................................................................ 46 How do I know my wax is the right working temperature?....................................................................................... 46

APPLY AND REMOVE WAX USING SINGLE USE APPLICATORS TO SHAPE EYEBROWS....................................................... 46

Deciding on shape....................................................................................................................................................... 46 Hair removal method.................................................................................................................................................. 47 4.4 CHECK WAX PRODUCT IS REMOVED FROM SKIN.......................................................................................................... 47 Apply wax remover...................................................................................................................................................... 47 4.5 USE TWEEZERS TO FINALISE EYEBROW SHAPE............................................................................................................... 48 Finalise eyebrow shaping............................................................................................................................................ 48

APPLY AFTERCARE PRODUCT ACCORDING TO MANUFACTURER INSTRUCTIONS.............................................................. 48

Apply aftercare product............................................................................................................................................... 48 Aftercare advice.......................................................................................................................................................... 48 5. REVIEW SERVICE AND PROVIDE POST SERVICE ADVICE............................................................................................. 49

EVALUATE SERVICE WITH CLIENT................................................................................................................................. 49

Using Client Records................................................................................................................................................... 50 Client Retention........................................................................................................................................................... 50 5.2 RECORD OUTCOMES OF SERVICE ON CLIENT TREATMENT PLAN..................................................................................... 51 What are the outcomes.............................................................................................................................................. 51

PROVIDE AFTERCARE ADVICE AND RECOMMEND PRODUCTS AND FUTURE TREATMENTS............................................... 52

Cleanser....................................................................................................................................................................... 52 Moisturiser.................................................................................................................................................................. 54 Skin Care Management Plan...................................................................................................................................... 54 Figure 9: Skin Care Management plan...................................................................................................................... 56 FUTURE TREATMENT PROGRAM MAY INCLUDE........................................................................................................................ 57 Number and Frequency of Future Treatments........................................................................................................... 57 Alternative Treatments............................................................................................................................................... 57 Permanent Hair Removal............................................................................................................................................ 57 Hair growth and regrowth........................................................................................................................................... 59 Regrowth patterns........................................................................................................................................................ 59

REBOOK CLIENT FOR FUTURE TREATMENT AS REQUIRED............................................................................................... 60

Closing Consultation.................................................................................................................................................... 60 Why Rebook................................................................................................................................................................. 60 How do I Rebook......................................................................................................................................................... 61 Follow-Up.................................................................................................................................................................... 61 6. CLEAN SERVICE AREA........................................................................................................................................................ 62

CLEAN SERVICE AREA, EQUIPMENT AND SURFACES ACCORDING TO ORGANISATIONAL POLICIES AND PROCEDURES........ 62
RESTOCK EQUIPMENT AND PRODUCTS IN PREPARATION FOR NEXT TREATMENT............................................................ 65

Principles of stock control............................................................................................................................................ 66

DISPOSE OF GENERAL WASTE TO MINIMISE NEGATIVE ENVIRONMENTAL IMPACTS ACCORDING TO ORGANISATIONAL

POLICIES AND PROCEDURES.................................................................................................................................................... 67

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Establish client priorities.
1. Access and review client treatment plan if available.
2. Confirm lash or brow requirements with client.

1.3

Perform a patch test according to manufacturer instructions and identify skin reactions.

1.4

Identify contraindications to service, and refer client to appropriate professional, as required.

1.5

Explain service sequence and factors that may restrict treatment.

1.6

Confirm revised treatment plan, record updates and obtain client consent.

1.1 Access and review client treatment plan if available.

What Are Clients? Clients may include:

new or regular clients with routine or special needs
female or male clients
people from a range of social, cultural and ethnic

backgrounds and with varying physical and mental abilities Lash and Brow treatments are provided either as an individual treatment or they may be provided in conjunction with other treatments, such as a make up consultation, or as part of a facial package. They are always provided as a result of client consultation and to meet client requirements. Just as there are many different reasons to have an eye lash and brow treatment, there is just as much diversity in your client demographic. Clients may include, new or regular clients, with routine or special needs. You may have clients that are female, or male. Basically, clients can be people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities. Subsequently, all clients must be treated with respect in a non-threatening or judgemental manner. A client may desire the treatment as a time-saving beauty trick, they may have an allergy to mascaras, or even light/blonde coloured lashes, and require it to enhance their appearance.

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Treatment Plans Treatment plan must include:

required procedures
appropriate products
areas requiring special treatment
eyebrow shape
skin sensitivity
follow-up procedures

Required Procedures Before you conduct any treatments on a new or potential client it is important to consult with the client to gather information. This enables the therapist to obtain a thorough evaluation of the client needs and requirements and as a result recommend the most appropriate treatment to meet the clients needs. Once you have identified why your client wants the treatment and any characteristics that will influence the treatment, you can start devising a treatment plan. A treatment plan is a plan that states how you are going to perform the treatment on the client and what products are going to be used. Appropriate Products As each client is different, so might be the products you will use during each treatment. In some cases, it is obvious, such as using darker tint on a naturally darker complexion to achieve results. But in other cases, it may not be so easy to choose appropriate products for a treatment without client information. For example, a clients health and medication details are important to know when assessing client suitability for treatment. The client may be a survivor of cancer who requires an eyebrow tint after chemotherapy, it would be essential for the therapist to know of current medications that can effect contra-indications such as skin sensitivity. During the consultation, the therapist should discuss the products to be used, the effect of those products, and the probable outcome of using the product. The more informed a therapist can make the client, the more confident the client will be with the advice and professional judgement, that the therapist has to offer. Eliminating any unrealistic expectations that the client may have. Areas of skin requiring special attention When creating a treatment plan for a client, there are areas of the face that require special attention. As lash and brow treatments focus on the sensitive eye area, you need to take precautions when working in this area. The skin is very delicate in this area and can be easily removed or burnt, leaving the client with marks on the skin that should not be there. Conditions in the eye area that require special attention include:

swelling or bruises
pustules
very dry or flaky patches of skin

Eyebrow Shape Consultations offer the therapist the opportunity to assess the area to be treated and explain, in detail, the benefits of a suggested treatment, and how the procedure is performed. If the eyebrow shaping is the treatment required, then eyebrow shape should be assessed. Eyebrow shaping should enhance and accentuate the eyes and will vary depending on face shape. It is the therapists job to make sure the client has realistic expectations of the eyebrow shaping procedure. Skin Sensitivity During the consultation the therapist should conduct a skin sensitivity patch test and any other testing they feel is necessary. If doing an eyelash tint for example, the tint should be tested on the clients skin 24 hours before the procedure to check for any adverse reactions. This can be done by applying a small amount of the tint to an area of soft skin, such as behind the ear, or on the inside of the forearm. The client will then come back 24 hours later and the therapist can see the results and if appropriate go ahead with the treatment. If there are any adverse reactions, then the therapist should record these on the clients treatment plan immediately and recommend the client forgo that particular treatment. Perhaps suggesting an alternative treatment if available. Follow-up Procedures The consultation is also the time to discuss the costs involved, and the frequency of treatments that is required to achieve certain results, and in maintaining those results. In some cases, follow up procedures are inevitable and essential in maintaining the look desired by the client. Eyebrow waxing/threading, eyebrow tinting and eyelash tinting are all semi-permanent in nature so will require regular up-keep to maintain the effect. It is important for the therapist to be sincere and professional. They must use appropriate manner and communication skills to make the consultation process successful. When assessing client needs, the therapist should listen to the client carefully, being sure to clarify any areas of doubt or concern that the therapist has. It is vital that the therapist walks away from the consultation with a clear and specific idea of what the client wants and how they are going to achieve it. In situations like this, no one wants surprises. The therapist must explain to the client, the treatment requirements i.e. state of undress. Removal of watches and jewellery and appropriate position on the treatment table. Ineffective positioning can lead client discomfort and poor treatment results and risk of injury to client and therapist. The main aims of the consultation are to:

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Establish rapport with the client.
Discuss client needs and requirements.
Ensure that there are no contra-indications for treatment.
Discuss and agree on realistic treatment options.
Gain client consent for treatments
Answer queries the client may have.
Suggest appropriate treatments and products for future or at home care.

1.2 Confirm lash or brow requirements with client

Client Requirements An essential part of providing a professional service to your clients is to identify why they want the treatment so that you can then provide accurate advice and recommendations for a treatment to meet the needs the client has identified. The client may decide on a particular treatment for various reasons, which could include the following:

special occasion function, ball or party, holidays
mascara irritates their eyes
to frame the face
to enhance the eyes
eyelashes and eyebrows are too light
eyebrows are too thick and bushy
so they do not have to apply mascara
so they are able to swim without wearing makeup.

Asking your client to describe exactly what they want shows the client that their needs are important and that they will receive the best possible service from you. To collect information about your clients needs, you will need to ask open questions and actively listen to the clients needs. Refer to our guide Provide Salon Services to Clients for information on strategies for effective questioning and listening skills to use with your clients. Identifying your clients characteristics Before beginning a lash and/or brow treatment, you must accurately identify the clients personal characteristics, as this information will affect the type of treatment you recommend and the end result. Accurately identifying a clients characteristics will assist you to recommend an appropriate treatment to your client. Each client has individual characteristics and these all need to be taken into consideration before the treatment begins. What may be correct for one client could have drastic results for another. The clients characteristics will affect the treatment in many ways, including:

the best way to shape the eyebrows
what type of wax to use
what colour tint to apply
how long to leave the tint on the hair?
the degree of difficulty of the treatment.

The table below describes some client characteristics and how they can affect the lash and brow treatment you recommend. Figure 1: Characteristics and Effects

Characteristics	Effects on treatment
Face Shape	This will affect the way the eyebrows are shaped. For example, very thin eyebrows would not be appropriate for a client with a large oval face.
Eye Shape	The size, shape and width of the eyes need to be considered in order to complement the clients other natural characteristics.
Skin sensitivity	If a client has very sensitive skin, extra care should be taken with product choice. The wax should also be cooler than normal.
Skin tone	If, for example, the client has naturally very pale skin, harsh, black eyebrows and lashes may look false and severe.
Hair colour	Tints that complement the clients natural hair colour will give a more natural effect.
Texture of eyebrow hair	If the texture of the eyebrow hair is very fine, you may need to leave the tint on for a little longer. If the texture is thick, the lashes may be more porous and take to the tint more quickly.
Characteristics	Effects on treatment
Curly eyebrows	These will have to be brushed into line and sometimes even trimmed if they are too long and out of place.
Length of eyelashes	If the client has long eyelashes, you will need to make sure that they keep their eyes shut during

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The above characteristics or any combination of them, will determine the type of treatment suitable for different clients. For the eyelashes and eyebrows, select a colour that complements the client's hair and skin colours, their age and usual eye makeup. Always discuss the choice of colour carefully with your clients to help you determine their preference. There are several questions you could ask to help you in your selection of a suitable treatment.

What effect are you trying to achieve?
What colour mascara do you normally wear?
How dark would you like your eyelashes/eyebrows?
Do you normally wear eyebrow pencil? What colour?

Recording client characteristics The best way to record your clients characteristics is by using a client card. This is a card designed by your workplace to record the details of the client and the treatments she or he receives at your salon. Client cards may appear different across workplaces but they contain similar information. An example of a client card is provided below. Figure 2: Example of client record card

Client record card
Client Name
Address
Postcode		Date of birth
Home phone		Work phone
Email		Mobile phone
Special comments or requests


Date	Operator	Treatment/comment	Price
29/12/XX	Emia	Eye-lash tint	$25.00

Perform a patch test according to manufacturer instructions and identify skin reactions.

What is a Patch Test? Clients will normally select lash and brow tinting to enhance their general appearance, define or correct brow shapes and emphasise the lashes with intensified colour. The function of the hair of the eyelashes and eyebrows is to protect the eyes from moisture and dust. The lashes and brows also give definition to the eye and enhance appearance. Some clients with fair lashes and brows feel that without the use of cosmetics their eyes lack this definition and detract from their appearance. Tinting the length of the lash or brow makes it appear longer and bolder, yet the effect created looks natural. For this reason, the convenience of permanent colour makes tinting a very popular and profitable salon treatment. Because tinting involves the use of chemicals, it will be necessary to carry out patch tests before you perform any tinting procedures. A patch test is a procedure where the operator applies a very small amount of the chemical product they will be using during the treatment to their client to see if they will react to it. Clients should undergo a patch test before a permanent tinting treatment to the eyelashes or eyebrows or eyelash perming. When to do a patch test It is normally recommended that a patch test be performed at least 24 hours prior to the treatment. Some clients are sensitive to different products and produce an allergic reaction immediately on contact with it, while in others the allergic reaction may be delayed. Consumers who undergo skin testing should know that anaphylaxis can occur anytime. So if any of the following symptoms are experienced, a physician consultation is recommended immediately:

Low grade Fever
Light-headedness or dizziness
Wheezing or Shortness of breath
Extensive skin rash
Swelling of face, lips or mouth

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Difficulty swallowing or speaking

Contraindications Even though skin testing may sound like a benign procedure it does have some risks which include swollen red bumps (hives) that may occur after the test. The hives usually disappear in a few hours after the test. In rare cases they can persist for a day or two. These hives may be itchy and are best treated by applying an over the counter hydrocortisone cream. In very rare cases one may develop a full blown allergic reaction. When you perform a skin test you should always have procedures available in case an anaphylaxis reaction occurs. This is the main reason why consumers should not get skin testing performed at corner stores or by people who have no medical training. Skin testing can be done on individuals of all ages. However, there are times when a skin test should not be done. Individuals who take medications for depression, gastric acidity or anti histamines should not undergo this test. In such cases, stopping the medications for a skin test may not be worthwhile as one may develop symptoms from the untreated medical disorders. Individuals who have severe, generalized skin disease or an acute skin infection should not undergo skin testing. One needs uninvolved skin for testing. There are some individuals who are highly sensitive to even the smallest amount of allergen and in such scenarios, allergic testing is not recommended. Whenever the chances of an anaphylactic shock are high, the test is best avoided. Patch test procedure Apply a small quantity of the tinting product with a cotton wool bud in an area immediately behind the ear or on the inside of the arm. Apply the product by either painting or rubbing it on to the skin over an area of about the size of a five cent coin. Figure 4: Figure 5: Leave the product on for at least ten minutes so that it will have an effect. Two responses to the patch test are possible positive or negative. A positive result is recognised by irritation, swelling or inflammation of the skin. If this occurs, do not proceed with the treatment. Wash the product off immediately and apply a soothing antiseptic cream to calm the skin. Once the offending tint is removed, the irritation normally disappears. A negative result produces no skin reaction in this case you may proceed with the treatment.

1.4 Identify contraindications to service, and refer client to appropriate professional, as required.

Contra-indications Contraindications may include:

bacterial, viral or fungal infections
acne or concurrent treatment with acne medication
impetigo
warts
lice
scabies
rashes
sensitive eyes
sunburn
scar tissue and lesions

Before recommending a lash and/or brow treatment, you must identify any contra-indications to lash and brow treatments your client shows. Contra- indications are conditions that prevent you from performing a treatment or for which you must take certain precautions or modifications to treatments. Below is a list of the contra-indications for lash and brow treatments. Figure 3: Contra-indications

Contra-indication	Description of contra-indications
Any history of sensitivity or allergy to eye makeup	This will indicate that the client will most likely react to the products that will be used.
Any infectious skin	If a client has a skin condition in the area to

Document Name:	SHBBFAS004 - Workbook-S.docx		Created Date:	01-SEP-2021
Document No: ABTA 2023	Version No:	V1	Last Modified Date: Page Sequence:	01-JAN-2023 Page 15 of 70