According to Kaplan and Norton, what characteristics/features make the balanced scorecard so special for its worldwide adoption? 
b) Outline the five-pronged strategy crafted by Rockwater in developing the scorecard.
c) Using the balanced scorecard (tabular format), translate Rockwater’s strategy into tangible goals and actions. 
d) Outline the importance of the balance score card to Rockwater’s. 
e) What factors aided Rockwater in its smooth switch to the balanced Score card? 
f) How beneficial can the scorecard be to UPSA Graduate School?