According to a tourism industry

2 relevant stakeholders: tourism personnel (data encoder) treasury revenue collector (accountable officer) Complex issue: the total number of tourist arrival from the tourism personnel does not reconcile with the total revenue collected by the accountable officer

Relevant stakeholders refer to individuals or groups who are affected by the solution development process for the complex workplace issue.

You will be assessed on your practical skills to:

• Lead the process for generating ideas for possible solutions to the complex workplace problem
• Use communication techniques to identify requirements as appropriate to the audience and environment
• Use listening and questioning to elicit the views and opinions of relevant stakeholders