According to Christensen, processes are generally NOT flexible. A) True B) False Which of the following would NOT be considered a "hard S"? A) Staffing B) Systems C) Strategy D) Structure Which of the following is NOT one of the changes that John Martin implemented during his successful tenure at Taco Bell? A) Added drive-through windows B) Changed the roles of managers C) Re-modeled the restaurants to add more seating D) Increased prices to improve profitability E) Re-defined what business Taco Bell was in Employees or "associates" at Semco set their own salaries. A) True B) False