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According to class readings and discussion, the most common reason that companies do not focus consistently on their customers is which of the following? Group

According to class readings and discussion, the most common reason that companies do not focus consistently on their customers is which of the following? Group of answer choices Firms lack the systems and processes to understand customer needs. Firms lack a customer-centric organizational culture. Firms are actually really annoyed by their customers and see them as a necessary evil. Firms have too much data and are overwhelmed

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