What are two non compliance issues with the following case study for a EWP operator. What are two gaps identified, what are the Type of specific WHS training required to undertake the task safely.

Powerlift Warehouse (PW) is located in the industrial part of Perth, the company has been operating for over 25 years. They supply plant and heavy equipment to mining, construction and local businesses. Within the warehouse there are multiple overhead gantry cranes to move equipment and plant around, which requires regular shutdowns to maintain the overhead gantry cranes. It contains commercial shelving/racks to store stock at a height up to 12 meters. The structure of PW - PCBU Tony Jenkinson and Andy Way (owners of the company) - Officer: General Manager - Jay - Floor manager - Liezel - 2 team leaders and 1 supervisor. - Other workers - contractors, electricians, plant and machinery operators, maintenance staff. - Administration - Health and Safety Representatives (HSRs) - Safety manager and Safety Advisor - Training Coordinator Workforce PW employs staff from diverse backgrounds, with different levels of language, literacy and numeracy skills, with a combination of all ages. Nature of the job During peak times, stocktake and shutdowns, there are extra staff in the warehouse carrying out different activities at the same time, with some working longer shifts, to meet customer demand. This creates additional risks such as contractors not familiar with PW's Work Health and Safety (WHS) policies and procedures, compromised workspace; congestion with multiple tasks performed and tight deadlines; high level of interaction between Elevated Work Platforms (EWPs), forklifts and overhead gantry cranes and people. During these times, the safety team are in force and have identified a range of WHS issues. On the recent shutdown, Daniel, the area HSR identified that the electrician, Tom, operating the EWP was not wearing a safety harness whilst working at heights and exiting the cage of the EWP to retrieve a component on the shelf that is about 3 metres high. This was reported to Glenn, the team leader. Daniel has raised this issue on numerous occasions with Tom and Glenn, and escalated further to Liezel, floor manager, and Jay, without any resolution. Consequently, Daniel issued a Provisional Improvement Notice (PIN) and contacted WorkSafe WA to resolve the issue. During the site visit by the WorkSafe WA inspector, they conducted a further investigation and discovered other non-compliance issues. On the day, Jon, was lifting heavy boxes whilst climbing a ladder without 3 points of contact in the main thoroughfare where mobile plant was transiting which almost struck the ladder. Processes and systems As working at heights is a regular activity, PW have a working at heights policy that has been communicated to the workers during their induction, at the toolbox meeting and stored on the intranet via Blackboard. This is reinforced during shutdowns and other major events. Only workers conducting high risk work have had working at heights training such as the EWP operators, however, some of the workers received this training over 10 years ago. At the last toolbox meeting Euan raised concerns about their limited knowledge about using ladders safely when working at heights as there were no procedures in place. PW engaged an external auditor 3 years ago to carry out an audit based upon ISO45001:2018, the auditor identified several compliance and non-compliance relating to working at heights which PW have not had the time to address. As an example: workers not implementing an exclusion zone whilst undertaking working at heights, such as maintaining the overhead gantry crane, with the risk of tools and equipment being dropped on workers below. Working at heights The below is a list of examples of working at heights at PW that workers encounter on a daily basis. - - Change of light globes and maintain facilities. - Retrieve parts and components from top shelves. - Stock-take annually requiring access to top shelves in warehouse. - Maintain the tracks for the overhead gantry cranes. - Access and egress machine and equipment, for testing, transporting. - Operating an EWP, scissor lifts. - Electricians working off a ladder in the offices. - Inspecting the shelves. ]

Note: if you are unsure of any technical industry terminology used throughout this course, conduct independent research to increase your WHS knowledge and awareness.