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According to Kerzner (2017), a quality policy is a document that is typically created by quality experts and fully supported by top management. With the

According to Kerzner (2017), a quality policy is a document that is typically created by quality experts and fully supported by top management. With the above in mind, define what a quality policy is, explain what a quality policy should include, and list the characteristics of a good quality policy. (15 marks)

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