1. According to Nkukhu Box 's company profile document (page 10), Mr. Mpatlanyana possesses several key leadership qualities, which are emphasized throughout the organisation (https://www.nkukhubox.com/uploads/documents/NBox%20Company%20Profile.pdf). Based on these qualities, what response would Mr. Mpatlanyana most likely strive to receive from the employees in the organisation. Review par. 11.2.2 (page 340) and figure 11.1 (page 341) of the textbook to answer this question.

A. He would strive for the employees to show acknowledgement for his role as leader, based on the rewards he will give them.

B. He would strive for the employees to show compliance, based on his legitimate power.

C. He would strive for the employees to show resistance, based on his coercive power.

D. He would strive for the employees to show commitment, based on his expert power.

1. Scenario 1: Levels of leadership (John Maxwell)

Which level of leadership would Mr. Mpatlanyana strive to be on if he listens to his employees, observes what they are doing and he when he is constantly learning.

A. Level 1

B. Level 2

C. Level 3

D. Level 4

1. Scenario 2: Levels of leadership (John Maxwell)

Which level of leadership would Mr. Mpatlanyana be on if he observes his employees and he learns that they only do what he expects from them.

A. Level 1

B. Level 2

C. Level 3

D. Level 4

1. Scenario 3: Levels of leadership (John Maxwell)

Based on Mr. Mpatlanyana's commitment to the organisation (read page 10 in the company profile), on which level of leadership does he strive to be on, with his employees.

A. Level 1

B. Level 2

C. Level 3

D. Level 4

1. If Mr. Mpatlanyana wanted to act on John Maxwell's idea of the "greatest motivational principle in the world", he would ...

A. Focus on trusting his people.

B. Behave in a manner, which he wants the people in his organisation, to behave.

C. Create a well-balanced workforce.

D. Want to attract people who have the same values as he.

1. What, according to John Maxwell, does Mr. Mpatlanyana need to do if he wants to solve most of Nkukhu Box's problems, as they occur?

A. He needs to have a positive attitude.

B. He needs to create momentum.

C. He needs to delegate responsibilities.

D. He needs to be creative.

1. If Mr. Mpatlanyana wants to implement John Maxwell's 'law of magnetism", he would realise that:

A. "we are what we say"

B. "we have to position the people in the organisation well"

C. "we need to get close to ground level functioning in the organisation"

D. "we attract who we are"

1. Mr. Mpatlanyana's motivation to establish Nkukhu-Box...

A. developed extrinsically from his urge to change people's lifes.

B. developed extrinsically from his idea of self initiated entrepreneurship.

C. developed intrinsically due to his passion for good food.

D. developed intrinsically due to his urge to be financially stable with a well-established and competitive national fast-food brand.

1. Pertaining to their customers, which levels of Maslow's hierarchy of needs would Nkukhu Box satisfy in each of the following scenarios?

A. Esteem needs

B. Security needs

C. Affiliation needs

D. Physiological needs

1. Customers visit Nkukhu box for the African-style food they can enjoy.
2. Customers know that they will receive the same standard and quality food from every franchise they visit.
3. Customers will want to visit Nkukhu Box, not only for the food, but also to connect with their friends and family.
4. Customers that visit Nkukhu Box feel that they are valued as customers, especially due to Nkukhu Box's attention to detail.

1. Which one of the following elements would be seen as a motivator factor for Nkukhu Box's employees? (View Herzberg's two-factor theory on page 386 and 387 of the textbook).

A. The employee of the month award.

B. The existing medical fund benefit provided by the organisation.

C. The existing policy on leave during the December holidays.

D. The current positive working conditions at Nkukhu Box..

1. If Mr. Mpatlanyana had a policy which states that one of the employee benefits at Nkukhu Box is a pension fund, this would be an example of ...

A. A hygiene factor (Herzberg) and a self-actualisation need (Maslow).

B. A motivator factor (Herzberg) and physiological need (Maslow).

C. A hygiene factor (Herzberg) and a security need (Maslow).

D. A motivator factor (Herzberg) and security need (Maslow).

1. Nkukhu Box's description of "an ideal site" in their company profile (page 13) is an example of...

A. Preventive control

B. Sequential control

C. Reactive control

D. Concurrent control

1. If Nkukhu Box experienced after sales problems and wanted to rectify the situation, which type of control would Nkukhu Box's management team had to execute in this situation.

A. Sequential control

B. Reactive control

C. Concurrent control

D. Preventive control

1. Which one of the following situations would be classified as concurrent control by Nkukhu Box?

A. When they adapt existing production schedules to increase on-time delivery.

B. When they establish new output targets for the franchisees.

C. When they create new standards for future franchisees based on previous experiences.

D. When they advice new franchisees on the standards they need to adhere to.

1. Based on everything you know about Nkukhu Box and Mr. Mpatlanyana, with which one of the following statements would you agree with most?

A. Mr. Mpatlanyana is a real visionary and a leader who created, not only job opportunities for others, but he also contributes to African culture, -flavours, -lifestyle and -fashion through food.

B. Mr. Mpatlanyana is a true self initiated entrepreneur (as he refers to himself) and without his vision, Nkukhu Box would not have achieved the success it currently has.

C. Mr. Mpatlanyana did not only create a company that satisfies customers' needs, but it also portrays South African township culture and cuisine.

D. Mr. Mpatlanyana's greatest achievement is not who he is or what he did with Nkukhu Box, but rather who the people around him become, because of him.