According to Robbins and Judge (2019) in Chapter 1, a combination of the study of relationships and causes and effects, evidence-based management (EBM), and an individual manager's intuition should be the basis for decision-making.

• Define EBM in your own words.
• Explain why EBM is appropriate in this scenario.
• Provide an example of what EBM a recruiter might rely on in a hiring situation to make the best decision regarding hiring a leader to create and lead a virtual customer service team. Explain.