According to the Australian Commission on Safety and Quality Framework in Health Care, there are nine areas of actions to be implemented by organisations in the healthcare system.Questions1. Evaluate what Mater healthcare is doing with respect to these 9 areas. For example, Area 1.2 is "Increase health literacy". What is Mater healthcare doing to increase health literacy with their consumers??Provide examples2. Research consumer patient feedback and reviews to to support this evaluation3. Find additional information in relation to this Framework in the Mater healthcare Clinical Safety and Quality report on their website or annual report4 Add pages where you find these nine framework in the Mater healthcare Clinical Safety and Quality report on their website or annual reportBelow is the nine Australian Commission on Safety and Quality Framework in Health Care

Safe, high-quality health is always: This means: Providing care that is easy for patients to get when they need it. Making sure that healthcare staff respect and respond to patient choices. needs and values. Forming partnerships between patients. their family. carers and healthcare providers. Ensuring that patients and carers report positive experiences of health care. i What it means for me as a consumer or patient: 1 can get high -quality care when I need it. I have information I can understand. it helps me to make decisions about my health care. I can help to make my care safe. My health care is well organised. The doctors, nurses and managers all work together. I feel safe and well cared for. i know my healthcare rights. If something goes wrong, my healthcare team look after me. I receive an apology and a full explanation of what happened. Areas for action by people in the health system: 1.1 Develop methods and models to help patients get health services when they need them. 1.2 Increase health literacy. 1.3 Partner with consumers, patients, families and carers to share decision- making about their care. 1.4 Provide care that respects and is sensitive to different cultures. 1.5 Involve consumers, patients and carers in planning for safety and quality. ~-.______._ 1.6 lm prove continuity of care. 1.? Minimise risks at handover. M 1.8 Promote healthcare rights. ---__________________ 1.9 if something goes wrong. openly inform and support the patient