According to the Australian Commission on Safety and Quality Framework in Health Care, there are nine areas of actions to be implemented by organisations in the healthcare system.

Questions

1. Evaluate what Mater healthcare is doing with respect to these 9 areas. For example, Area 1.2 is "Increase health literacy". What is Mater healthcare doing to increase health literacy with their consumers?

?Provide examples

2. Research consumer patient feedback and reviews to to support this evaluation

3. Find additional information in relation to this Framework in the Mater healthcare Clinical Safety and Quality report on their website or annual report

4 Add pages where you find these nine framework in the Mater healthcare Clinical Safety and Quality report on their website or annual report

Below is the nine Australian Commission on Safety and Quality Framework in Health Care

Safe, high-quality What it means for me as Areas for action by people health is always: a consumer or patient: in the health system: 1.1 Develop methods and models to help 1 CONSUMER I can get high-quality care when CENTRED I need it. patients get health services when they need them. This means: I have information I can 1.2 Increase health literacy. Providing care that is easy understand. It helps me to make 1.3 Partner with consumers, patients, for patients to get when they decisions about my health care. families and carers to share decision need it. I can help to make my care safe. making about their care. Making sure that healthcare 1.4 Provide care that respects and is staff respect and respond sensitive to different cultures. to patient choices, needs 1.5 Involve consumers, patients and carers and values. in planning for safety and quality. Forming partnerships between patients, their family, carers My health care is well organised. 1.6 Improve continuity of care. and healthcare providers. The doctors, nurses and managers 1.7 Minimise risks at handover. all work together. I feel safe and Ensuring that patients well cared for. and carers report positive experiences of health care. I know my healthcare rights. 1.8 Promote healthcare rights. If something goes wrong, my 1.9 If something goes wrong, openly inform healthcare team look after me. and support the patient. I receive an apology and a full explanation of what happened