According to the Australian Commission on Safety and Quality Framework in Health Care,there are nine areas for action by people in the health system. 1. Evaluate how well Mater Healthcare is implementing these frameworks with respect to these areas. For example, Area 1.2 is "Ingrease health literacy". What is Mater healthcare doing to increase health literacy with their consumers?2. Research consumer (patient) feedback and reviews to get further information to support this evaluation.Below is the nine framework by Australian Commission on Safety and Quality Framework in Health Care

Safe, high-quality health is always: Consumer: cenrneo This means: Providing care that Is easy for patients to get when they need it. Making sure that healthcare staff respectand respond to patient choices. needs and values. Forming partnerships between patients. their family. care rs and healthcare proders. Ensuring that patients and carers report positive 7 experiences of health care. 3 What it means for me as a consumer or patient: i can get high-quality care when 1 need it. i have information I can. understand. It helps me to make decisions about my health care. i can help to make my care safe. My health care is well organised. The doctors. nurses and managers all work together. I feel safe and well cared for. I know my healthcare rights. If something goes wrong. my healthcare team look after rne. i receive an apology and a full explanation of what happened. Areas for action by people in the health system: 1.1 Develop methods and models to help patients get health services when they need them. 12 Increase health literacy. 1.3 Partner with consumers. patients... families and carers to share decision making about their care. 1.1! Provide care that respects and is Sensitive to different cultures. 15 Involve consumers patients and carers in planning for safety and quality. meanmm . 1 6 Improve continuity of care. 1.? Minimise risksathandouer. { 11E Promote healthcare rights. , , , I 1259 If something goes wrong. openly Inform 7- 9' and support the patient '1 ,x