According to the case study analysis, Hilti Group made the decision to switch its sales and marketing teams from SAP to Salesforce in 2018. As the "new cloud-based CRM solution," SAP is highlighted in the case study. Hilti needs all of its data moved from the dated SAP system to the innovative Salesforce platform in order to make this transition. The case study showed that progress is still being made on the project and offered a rough timeline for its conclusion. As a matter of fact, nearly 20,000 people in 23 different countries would be affected by this programme. The case study explains how this undertaking is crucial to Hilti's digital transformation strategy (