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According to the textbook, participants prhases about execellent service provided by respondents of a study fell into four relationship - based categories: 1 . delivering

According to the textbook, participants prhases about execellent service provided by respondents of a study fell into four relationship

-

based categories:

1 .

delivering the promise

2 .

providing a personal touch

3 .

going the extra mile

4 .

delaing well with problems and queries

True

False

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