Account Status: Active Name: Lisa Jones New Customer Date: June 4th, 2019 Address: 155 Main St. Grand Rapids, Client Service Level: Bronze + Upgrade Michigan Option 1 Billing Cycle: Monthly Date of Birth: 15-May-1979 Payment Due: June 1st, 2021 Home Phone: 555-842-5555 Client #: 556782-04 Client email: l..s@mail.com Client Level: Bronze 1 -

Saver Plan:$10credit for new bronze customers

2 - Saver Plan:$20credit for new silver customers

3 - Saver plan:$50credit for new gold and platinum customers

** Seasonal upgrade promotion: Receive one time$50credit to upgrade from Bronze to Gold or Platinum plan + receive a separate$4discount on the next 3 months billing

** Seasonal promotion: New customers receive25%first 3 months

\begin{tabular}{|lc|} \hline & Residential Rates: 2021 \\ \hline Product & Monthly Charge \\ \hline

Bronze Level &$30.00

Silver Level &$35.00

Gold Level &$40.00

Platinum Level &$60.00

Upgrade Option 1 &$10.00

Upgrade Option 2 &$15.00

Please select the most appropriate response.

1. Change her billing rate starting now
2. Go to your supervisor to discuss the situation
3. Review current upgrade promotions with Mrs. Jones
4. Have Mrs. Jones cancel and re-sign up as a new customer \& Hit your bonus!

If Mrs. Jones were to agree to the upgrade, what would the onetime credit be?

1. $20.00
2. $40.00
3. $50.00
4. $30.00

What would Mrs Jones pay monthly for the gold package without the discounted rate?

1. $60.50
2. $50.50
3. $64.50
4. $54.50

What would Mrs Jones pay monthly for the platinum package without the discounted rate?

1. $74.50
2. $70.50
3. $84.50
4. $80.50

What is the total amount for Mrs. Jones next monthly bill with the seasonal credit and monthly discount applied?

1. $21.50
2. $20.50
3. $31.50
4. $30.50