Which of the following interview question types is most representative of the interview question: "How would you handle an angry customer?"

a). Intelligence-testing interview question.
b). Situational interview question.
c). Emotional intelligence interview question.
d). Knowledge-based interview question.
e). Behavioral interview question.

2). Which interview format involves a combination of pre-set, structured questions as well as a series of candidate-specific questions based on information provided in the application form or resume? 

a). The mixed interview. 

b). The sequential interview 

c). The structured interview. 

d). The behavioral interview. 

e). The situational interview