Across 1 The specified dollar amount of a covered service that is the policyholder's responsibility. (5) 2 _ accounts are the monies owed to a veterinary practice by clients. (11) 9 The time worked after having worked 40 hours in 1 week. (8) 10 The fee that is added to prescriptions to cover the cost of the pill vial, label, and team member's time. (10) 14 The acronym for the most commonly used medical record format followed by veterinary health care teams. (4) 15 The __order quantity is an equation used to determine the correct amount of inventory to order. (8) 16 The dollar amount an individual must pay for services prior to the insurance company's payment