Activity 1: Establish customer requirements This activity requires you to establish customer requirements in consultation with the following two (2) customers and incorporate their feedback into the customer service requirements. West Mine Co Australian Mines To do so, you are required to: Follow the steps given below. Complete the template/s associated with each step. Submit the completed templates to the trainer/assessor. Trainer/assessor instructions: The trainer/assessor will allocate the role of the following customers to the staff members. o West Mine Co o Australian Mines The trainer/assessor must observe the student participating in discussions with the customers. The trainer/assessor must assess the student based on the performance checklist provided. Step 1: Consult with the following two (2) customers to determine their customer service needs. West Mine Co Australian Mines Follow the guidelines provided to determine their customer service needs. Discuss and gather feedback on the following requirements with the customer: o Customer service requirements o Product and service requirements Implement quality customer service policies and procedures given in the case study. Document the customer service and product and service requirements gathered using Template 1