Activity 3:

3.1 Process charts use symbols, time and distance to provide an objective and structured way to record and analyze activities that make up a process. Using the table below which contains a list of activities, time and distance, construct a process chart. (15)

	Process Description:	Distance In Meters:	Time in minutes:
1	Enter building and move to enquiry counter	15	23
2	Wait in queue		45
3	Make enquiries		5
4	Collect forms		20
5	Complete forms & check if correct	20	10
6	Go to counter 7 queue	30	5
7	Wait in queue		40
8	Hand form to attendant		1
9	Attendant captures information onto computer		5
10	Document is printed and reference number inserted		3
11	Check spelling of name, address & contact numbers on document		4
12	Move to cashiers	20	5
13	Wait in queue		60
14	Pay cashier		5
15	Collect receipt, check & put into wallet		3
16	Exit building	10	2

The following symbols will assist you in completing this form: Operation Transport Inspection D Delay Storage

3.2 Analyse your completed process chart and recommend an improvement plan. (10)