Activity 4: Staff performance appraisal and coaching Scenario- Jane is an administration and receptionist, and she looks after all the administration related duties, including but not limited to data entry of client information, claim information, referral, etc. She also does the reception duties. You have received complaints that data entry accuracy is not good, and it creates some issues with the client claim and personal information. Jane is overwhelmed with the amount of work, and most of the days, she stays late to finish the work. She is scared to admit it because she is in fear of losing thejob. She has limited skills in data entry and MS office. You need to conduct a performance review ofJane. Task: You are now required to evaluate the performance of staff members. You must use the attached staff appraisal form to conduct the performance appraisal. You need to conduct a meeting with the staff member to complete the staff appraisal form and submit it to your trainerfassessor. Participants: 0 Community Service Manager - you need to play the role of community service manager. 0 Jane - one of the classmates will play the role ofJane. The scene will be set up as follows: 0 One learner from the group will be asked to playr the client (Jane). She will discuss the issues according to the scenario. 0 You will act as a community service manager and do the following: Establish the purpose of reviewing the performance appraisal and outline the discussion. Discuss the performance issues. Review performance data against Performance 8; Goals review topics. Discuss causes of problems and reasons for success, emphasizing problem-solving and 0000 concentrating on future actions. c. Agree on action to be taken and discuss ideas for development. {The meeting to finalize the development plan may be a separate discussion, but the appraisal form cannot be turned in as finished until the development plan is completed.) c. Summarize the discussion and express confidence in the employee's ability to succeed