Question
Activity 4-2 What questions would you ask? Ask questions. Study the following problem descriptions, then determine what additional information you, as a support agent, would
Activity 4-2 What questions would you ask? Ask questions. Study the following problem descriptions, then determine what additional information you, as a support agent, would want from this user. Develop several questions you could ask to obtain the information you would need to resolve these problems. Problem 1My PC is frozen. I dont know what I did wrong. The display is locked. Nothing I try does any good. I press keys on the keyboard, and nothing happens. The mouse pointer wont move either. Problem 2I cannot access the Internet. My email app doesnt work. Neither does my search engine. Do you think the Internet is down? Problem 3My tablet PC is getting slower and slower. If it gets any slower I may have to go to the store and purchase a newer model.
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