Activity 7

Q1 Customers are generally more receptive to persuasion by travel advisors when the information can be backed up with proof or demonstration. Identify four of the forms that this proof can take.

This means - What can you do to convince a customer that a destination/product is worth buying?

Eg. show pictures

Q2 What are the principles of good communication? Explain how it can clearly identify the specific information required by the customer and advise them with their needs. (170 WDs)

Eg. active listening